IM DONE WITH THIS BANK!!!!
I have been a loyal customer for 6 years and my story is the true definition of HORROR!!! First off my account was cleaned out in December 2011 by someone who managed to steal my check book. After filing numerous complaints, and affidavits, and having spent the only money I had faxing the signed affidavit back to them, they denied my request to refund me my money claiming I was negligent. As a result I have not been able to pay rent for months now and face eviction!!
IT GETS WORSE!!! As a last resort I begged a family member to wire transfer me some money under the assumption my account was still open for I NEVER received notice that it would be closed. After the wire transfer was sent, I called Wells Fargo customer service to see how long the transfer would take and they rudely informed me that I would not be receiving the transfer for they had closed my account. This was done with absolutely NO prior warning either by mail, email or phone. Furthermore to open a new account so as to receive the transfer, I was told I must first pay them for an overdraft incurred when the money was first stolen!!!! Despite the rude agent, I kindly requested if they could open an account with the negative balance and once the transfer was sent again the overdraft would be taken care of. The agent rudely said "NO WAY" this was possible and I would first have to pay the overdraft. Keep in mind that ALL my money and savings had been stolen!! I have never been more furious in my entire life!!! Not only do I now face eviction, I have had no money for months thus NO FOOD! I have had to rely on food banks for meals!
I am DONE being a Wells Fargo customer and have advised all my family members (20 in all) who have Wells Fargo accounts to close their accounts and move to other banks. My advice to anyone reading this, DO NOT DO BUSINESS with Wells Fargo! You could loose EVERYTHING!!!
Product or Service Mentioned: Wells Fargo Money Transfer.
Monetary Loss: $1050.