I have been with Wells Fargo for 3 yrs now. I love the bank, but my job field makes me move a lot.
I moved here to St. Louis, MO, & there aren't any Wells Fargo banks in the state of MO. I have mobile deposit on my phone, so depositing money isn't an issue. However, pulling money out of an atm is an issue.
I asked if they would pay the atm fees since I really don't want to leave. A lot of banks will do that for their customers, except for Wells Fargo. Because of this I have no choice but to find another bank.
They have all those features like way to save, or monitoring your credit for identity thief, but they can't take care of a $2 atm fee to make a customer happy. Thats ridiculous in my opinion.
Product or Service Mentioned: Wells Fargo Deposit.