I am a WF employee. I hate that I have to try to sell something to every customer that walks in the door.
We used to pride ourselves on customer service at Wachovia but that has totally changed. I'm sorry I have to stay after work and call customers while they eat dinner. These are not employee choice but we are forced to do these things. I know customers hate us but we have no choice.
Everyone is closing their accounts and I don't blame them. I have never felt so ashamed to work anywhere in my life.
Product or Service Mentioned: Wells Fargo Banking Service.