15 Months ago I opened a checking account for my wife with a $10K deposit.The bank employee without informing me made the mistake of selecting A PMA checking account which I already had.It is illogical to have more than one PMA account unless you can keep a balance of $25K in each one, because you will incur charges. There is a $30 monthly service fee for a PMA Package when the statement-ending combined balance of your qualifying accounts falls below $25,000. This fee can be avoided if you have a mortgage with WF that is more than $250K which I have. So I can only afford to have one PMA account.
So because of the employees negligence, I have been charged $30 a month for 15 Months on one of the PMA accounts. I spoke to the manager of the branch and to two supervisors and they all told me that its my responsibility to check that I am not being charged incorrectly! They reimbursed me for only two months so now I am $360 out of pocket!
Their manner has been extremely cold and unsympathetic and basically Wells Fargo is saying that when we mess up and you dont notice it, then we can steal money from you! Its absolutely outrageous!!
I am looking for advice on suing them or arbitration.
Kevin, Los Angeles, CA.
Product or Service Mentioned: Wells Fargo Mortgage.
Monetary Loss: $360.