I walked into the CoonRapids,Mn branch to get a 3mos statement..at the time there was only 3 people ahead of me. I waited a rediculous 45min to 1hr and watch the 3 before me and 4 people who came after get service by a Banker.
A woman then walks in and within 5 min she was approach buy the same greeter guy that told me to have a sit..he told her that a Banker was assign to help her. I confronted the guy and explain my wait time..he told me I would be service AFTER her. Irate, I told him how long ive been waiting and what order I should have been was on their list. He still insist I would be hel after the woman.
I hate to pull the RACE card, but I was the only minority in the group that was waiting for a Banker.
The COON RAPIDS branch really needs to be retrain in proper customer service. It was a Horrible experience to be made to feel like a second class citizen.
This person wrote the review because of poor customer service of wells fargo staff from Wells Fargo. Reviewer claimed that he or she wants Wells Fargo to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Wells Fargo for you to read. This information may help you with your purchase decision.