I bought furniture at room store for $3000.00 which was charged to wells Fargo room store account and a GE account with 0% for the life of the 1500.00 on each card. I have made payments to each card every month on time.
My GE card now has 50.00 remaining and my Wells Fargo account had 951.00 remaining. (???)
I called Wells Fargo and was informed oh,a couple of months ago, three of my payments were returned NSF. Turns out that when I changed bank accounts and informed Wells on the new checking account #, they had never switched over my new account information. Instead of telling me about the NSF charges that they were STILL trying to get from my old account, they were also accepting the automatic payments from my new checking account.
So it turned out that my monthly payments were only paying for the NSF fees. Once I figured out what they were doing for FOUR MONTHS, I asked the call center supervisor why I was not notified. He advised me it was my responsibility to make sure my information was correct not Wells Fargo. I told him to go *** himself and paid the whole account in full right there on the spot.
I was assured I would never have to deal with them again. That was in Jan 09. Today, April 20Th, I get a letter in the bank from Wells Fargo stating that I owed them 90.00 for unpaid NSF fees back in Jan of 09.
Again they are doing the same thing!!!! Never open a Room store account with Wells Fargo!
Product or Service Mentioned: Wells Fargo Checking Account.
Monetary Loss: $1500.