Wells Fargo accepted my son's online banking account with a deposit from a Major Record Label. When he went into the Wells Fargo Branch - Lake Helen, Florida they couldn't find the account.
My son went through months of run around from that branch manager to the top over the telephone. 4 months later he received he'd been cleared of FRAUD! What fraud? They said an account had been opened 11 years ago by one of his girlfriends and the account had his name on it.
All of the fraudulant checks written were in her hand writing and my son had no idea this even had happened. Wells Fargo promised for several more months to allow him to have HIS money minus 1/2 of the amount due from the 11 year old account. Well, the amount they decided to release to him was minus the whole amount owed from 11 years ago plus more BUT my son had suffered soooooo much emotionally, he couldn't bear to fight anymore and was willing to accept it. THEY DEPOSITED IT INTO SOMEONE ELSE'S BANKING ACCOUNT AND THAT PERSON SPENT IT!
Then they were saying he could only get his money after they recovered it from the person who spent it. In the meantime my son developed an illness called Costochondritis and Syncope due to extreme stress. We sued and after many many months in court we WON! Wells Fargo and all their fancy lawyers filed Bankruptcy and SAID THEY ARE CLOSING MANY LOCAL BRANCHES and walked away.
My son has since suffered a heart attack and hasn't received a dime - Not even his original Paycheck!
BEWARE OF WELLS FARGO. GO ONLINE AND RESEARCH ALL OF THE LAWSUITS AGAINST THEM...tHEY CALLED MY SON A *** ARTIST BUT THEY ARE THE *** ARTIST!
Product or Service Mentioned: Wells Fargo Account.
Reason of review: Poor customer service.
Monetary Loss: $40000.
Wells Fargo Cons: Crooked ways, Incompetant, Rude representatives, Rudeness, Security.