First all, let me start by stating I have never even heard of "Purchase Shield," never knew what it was about until I mysteriously received two charges in one month.
So, today I'm checking my bank account online and I see some mumbo jumbo regarding a $14.99 check card purchase. I know I haven't used my debit card in about five days.
I call Wells Fargo immediately to figure out what this charge is.
The representative said it sounded like insurance through Best Buy, probably from when I purchased my laptop back in January. I immediately told him I bought a protective plan for my laptop, but I paid for it upfront and did not authorize any additional monthly service plans.
Then he comes back on the line and says, "No wonder it sounds so familiar, it's a plan through Wells Fargo!"
So he tries digging for a number for me to find out more about this plan I supposedly signed up for.
He actually transfers me to someone named "Fred."
Fred goes immediately into a sales pitch.
I interrupt Fred and tell him I obviously HAVE this service since I am already being charged.
I told him I did not authorize these charges or services, I do not own my home-I am fully covered through my renter's insurance and would have never agreed to buy something I did not need. I never received any information regarding this absurd "service," and wanted to cancel it NOW.
He gives me a cancellation confirmation #.
Then I told him I want to be reimbursed all of my money (It has been charged twice in two weeks) because I never signed up for the product or received information on said product.
He said as a courtesy he would reimburse me the two $14.99 charges, which is fine with me because I cancelled as well.
I'm seriously contemplating taking my money out of Wells Fargo and just sticking with cash.
I have had nothing but problems with Wells Fargo.
I didn't even want to be a customer of Wells Fargo, I banked with Wachovia.
Product or Service Mentioned: Wells Fargo Checking Account.
Monetary Loss: $29.