Washington, District Of Columbia
Not resolved

First all, let me start by stating I have never even heard of "Purchase Shield," never knew what it was about until I mysteriously received two charges in one month.

So, today I'm checking my bank account online and I see some mumbo jumbo regarding a $14.99 check card purchase. I know I haven't used my debit card in about five days.

I call Wells Fargo immediately to figure out what this charge is.

The representative said it sounded like insurance through Best Buy, probably from when I purchased my laptop back in January. I immediately told him I bought a protective plan for my laptop, but I paid for it upfront and did not authorize any additional monthly service plans.

Then he comes back on the line and says, "No wonder it sounds so familiar, it's a plan through Wells Fargo!"


So he tries digging for a number for me to find out more about this plan I supposedly signed up for.

He actually transfers me to someone named "Fred."

Fred goes immediately into a sales pitch.

I interrupt Fred and tell him I obviously HAVE this service since I am already being charged.

I told him I did not authorize these charges or services, I do not own my home-I am fully covered through my renter's insurance and would have never agreed to buy something I did not need. I never received any information regarding this absurd "service," and wanted to cancel it NOW.

He gives me a cancellation confirmation #.

Then I told him I want to be reimbursed all of my money (It has been charged twice in two weeks) because I never signed up for the product or received information on said product.

He said as a courtesy he would reimburse me the two $14.99 charges, which is fine with me because I cancelled as well.

I'm seriously contemplating taking my money out of Wells Fargo and just sticking with cash.

I have had nothing but problems with Wells Fargo.

I didn't even want to be a customer of Wells Fargo, I banked with Wachovia.

Product or Service Mentioned: Wells Fargo Checking Account.

Monetary Loss: $29.

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I am pretty sure I was reimburse but cannot recall. I left Wells Fargo *** and have never been happier! I am the original poster, by the way.


i am going through the similar problem i never signed up for no dang on purchase shield mess!! been going on for quite some time now


They refunded both of the 14.99 charges within 5 days.


Just got off the phone with them. Asked for a copy of the audio file giving them authorization for billing me.

He said he would put in a request and then I asked about a refund.

He said he would be willing to negotiate a refund in lieu of working to find the audio file. I got $90.93 coming to me.


I just discovered I've been paying this for quite a while. I'm on the phone with them now requesting a copy of the audio recording giving them approval. I have no recollection of this membership and would have absolutely NO use for it as I'm covered with my insurance policy.


Did you get your money back after reimbursment? I just called to cancel too and they said they cannot give me my money back because I have agreed with Wells Fargo to try the 30 day trial.

Bull! I want to know what happen with you so I can go claim Wells Fargo