I WAS A VICTIM OF IDENTITY THEFT AND THEY DID THE SAME THING TO ME.INSTEAD OF SUPPORTING THEIR LOYAL CUSTOMER, THEY FROZE MY ACCOUNT, KEPT MY MONEY AND THEN TOLD ME IT WOULD BE A WEEK BEFORE I COULD HAVE MY OWN MONEY.
THEY ARE COUNTING ON PEOPLE NOT BEING ABLE TO GET AN ATTORNEY, OBVIOUSLY, BECAUSE IT IS NOT LEGAL FOR A BANK TO KEEP MY MONEY, AND THEY DID NOT HELP ME FIND OUT WHO VIOLATED MY IDENTITY. (NEITHER DID THE POLICE)
MOREOVER, THE LADIES AND DISTRICT MANAGER AT THE BANK LAUGHED ABOUT HOW MUCH IDENTITY THEFT OCCURS.
TOTALLY INAPPROPRIATE AND UNPROFESSIONAL.I WILL NEVER BACK WITH THEM AGAIN.
SA wrote the review because of poor customer service at Wells Fargo. Reviewer claimed that he or she lost $250 and wants Wells Fargo to read this review and look into the issue (if any).
The most disappointing in user's experience was business and service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.