Wells Fargo Mortgage is a joke when it comes to Obama's mortgage modification program. Why doesn't our wonderful government crack down on their delay tactics.
They are playing a shell game. We get calls saying they have everything and we will be hearing something soon, then a week later we get a letter saying we are rejected because they don't have everything. I call them, they say we have been reinstated but need more info, over and over. It is like the movie Groundhog Day.
They are stalling with every transparent, flimsy excuse they can think of. You never get to speak with the same agent twice- they should have one person handling a particular persons account.
Instead you call and get Joe Blow from Iowa one call and Jane Doe from Texas the next. I am going to contact the Federal Trade Commission and my state's attorney general- I think everyone should do the same!
Product or Service Mentioned: Wells Fargo Loan.