Wells Fargo - Mortgage Review from Lynn Haven, Florida

No one could believe my story with Wells Fargo. In 2005 we went in the bank to get a mortgage on our home, we could have used VA but the rep said it would take to long to just go ahead and do it FHA or *** Mae. Well for some crazy reason she put one as a Home Equity Loan and the other a mortgage. Then having two accounts when I made payments they always posted the payments to the wrong accounts and made us late on our payments. So we decided to try to refinance or do a harp loan and we were shocked to find out from the branch manager we couldn't because neither Loan Was Mortgage Loans they were interest loans only! Now who in their right mind would have such a Loan? Then they refused us a harp Loan. We wrote them and talked to them about the fact my Husband retired and I had Cancer and they still would do nothing. So we had to sell our home which was less than $ 200, 00 on a short sell and move. We are 69!years old and I think that's a crying shame that we had to give up our home at our age and rent after 10 years. And we had put a lot of money into the house. I believe that considering the fraudulent way that was handled we are entitled to receive some monetary compensation for all of this. Please answer me back, I am considering consulting our State Attorney Pam Bondi concerning this fraud. Sincerely, Linda Allen
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ID
#927139 Review #927139 is a subjective opinion of poster.
Location
Lynn Haven, Florida
Service
Wells Fargo Mortgage
Reason of review
Order processing issue

Wells Fargo - Mortgage Review from Detroit, Michigan

Wellsfargo took over my home mortgage in 1999/2000? My house had over three thousand dollars worth of equity in it. The house was foreclosed and they never gave me my equity. At the time I was living in Decatur Ga. On White Oak Drive. What happen to my equity???
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1 comment
Anonymous
#1226047

The police department has a real estate fraud unit , go file a report they do the rest. There's a website that you can post your story to and a attorney will call you.

You will need all your paper work and any proof.

There will be a investigation and you won't be charged a thing. They do everything and most of the work is done for a attorney.

ID
#927128 Review #927128 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
Wells Fargo told me the stop dispersement was placed and the check will not go out. I then called on the 23rd to confirm it was still stopped and they said it was. When I closed on my home, I logged in and I was $1,240 short in my escrow. They sent the f'g check...
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1 comment
Anonymous
#1216864

Just finally got word after repeating myself for an hour that they will not refund the $87 that they stole from me!

ID
#923600 Review #923600 is a subjective opinion of poster.
Location
Mascoutah, Illinois
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
Loss
$87
Preferred solution
Full refund
Wells f $$@#!!-o defrauded me out of my home in Colorado, which i put approx $75k down on, and lived in for 10 yrs. My, boyfriend, deceased during our time of homelessness, defined fraud to me as: "gaining ones trust and confidence in order to betray that trust and...
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ID
#920281 Review #920281 is a subjective opinion of poster.
Location
Hope Mills, North Carolina
Service
Wells Fargo Mortgage
Reason of review
Problems with payment

Wells Fargo- buying a short sale property

Good Evening, Earlier this year, I entered into a purchase agreement with Brian #####, on the above referenced property. Since that time, I have experienced significant delays by Wells Fargo to approve the short sale of the property. At 5:00 pm today, I will be starting the process to withdraw my offer. While I may or may not find another house that I love as much as this one and I may get my deposit back, I will not get back my time nor the fees associated with the home inspection. I can understand and be sympathetic to the process and paperwork involved in making these decisions, but the fact I have to wait on a "maybe, maybe not" approval with no date or timeline to work with is absolutely unacceptable. My heart really goes out to the seller, Mr. ####, the seller. This gentleman has kept the property neat and manicured for showings, continues to pay the utilities and is trying his best to move forward from this financial nightmare. All the while, Wells Fargo continues to delay the process over supposed paperwork issues, such as, a signature wasn't bold enough or claims of not receiving paperwork that has been sent repeatedly. I haven't had a lot of time to review any guidelines or law regarding short sales to make a determination that this process has been handled improperly by Wells Fargo, but I will. In the meantime, I will be forwarding my concerns to the FHFA, CFPB, FDIC, OCC and FRB. I am sure they can guide me through understanding how this whole process should be handled. While awaiting their response, I will reach out to every media outlet, including social media, that will listen to me paint the story of a qualified buyer with a fair and accepted offer (who happens to be a hard-working mother of three, who's about to be forced to move due to the house that she's renting is being sold) can't purchase her dream house because the seller is struggling with his mortgage but is trying his best to do the right thing. Whether it's by a governing agency or the audience of potential and current Wells Fargo customers, I am sure Wells Fargo will have to explain that they were acting ethically and lawfully during this process. I really hope the house is purchased by someone who would have loved it as much as I would have. Heather Davison -----Original Message-----From: James R.To: Heather Davison Cc: Helena A. Sent: Wed, Mar 2, 2016 1:00 pmSubject: FW: URGENT Heather, FYI. Let’s discuss later today or tomorrow. James R. Partner From: Brian M.Sent: Wednesday, March 02, 2016 12:51 PMTo: r########n@wellsfargo.com; r######r@wellsfargo.com Subject: URGENT I am writing to request that you immediately approve this contract. The purchaser has indicated they will be opting to cancel the contract if approval is not given today. I have been providing Wells Fargo with financial information for nearly 1 year for purposes of modification and short sale review. In Fall 2015, we provided additional information so in the event of a contract, we would be ready to quickly move forward. After being on the market for six months, and having not received a single offer, we now have an offer and are at risk of cancellation because of delays by Wells Fargo. We have most recently been advised that the file was transferred to a different processor only days ago. This contract was signed in January, and we have diligently responded to all of Wells Fargo's requests for information. We have now provided the same authorization to you on at least three separate occasions so that you may speak directly to my Realtor - who has been more than accommodating in responding to all of your requests for information. In the event that approval is not issued by the end of the day and this contract is canceled, there is no way for me to continue payment of the utilities and any other upkeep at the property. I no longer reside at the property. At that point, it is likely that I will merely consent to the relief sought in the foreclosure action currently pending against me as opposed to making continuing efforts to market the property on your behalf. I will certainly be contesting the amount owed based on your delays and failures to mitigate the losses associated with this property. Please notify us immediately as to the approval of this contract so that we do not lose the opportunity of transferring this property. We have a ready, able and willing buyer who wants this house and is prepared to pay for it. There is no reason why this should not have already been approved.
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ID
#801737 Review #801737 is a subjective opinion of poster.
Location
Delmar, New York
Service
Wells Fargo Mortgage
Reason of review
Poor customer service
Preferred solution
approval of contract

Wells Fargo - Nid nort return my ernest mony

1.2
Details
I refinanced my home with wells fargo and signed a document that i would get my Ernest money back, they would set up a new one on which they did. but they Wells Fargo dis sided to kept over $2000.00 AND TOLD ME TO SUE THEM. NoT GETTING IT BACK. i WOULD THINK twice ABOUT USING Wells Fargo good luck. 4mrbob@gmail.com Iv talked with them they new that I signed the document to revive the money by there own words. They said that they had the document in front of them, I,m sure many other are treated the same but can not afford to sue them. would like to see action suit agent them, if the is a lawyer interested. please shop around before doing anything. Bayer be were' i.m a veteran screwed again
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ID
#789443 Review #789443 is a subjective opinion of poster.
Location
Niceville, Florida
Service
Wells Fargo Mortgage
Cons
  • Resolution to problem
  • Rude representatives
  • Customer service reps
Reason of review
earnest money
Loss
$2000
Preferred solution
Full refund

Wells Fargo Mortage Payment

I have my home mortgage with your company. Since September I have not received a statement. I have e-mailed, called, and wrote tons of letters and I cannot get any help. I need my statements mailed on a monthly basis and with tax time coming I for sure need that information. I have a 2 story house and the bottom half is not liveable. I cannot get any information about what I can do regarding this. The house needs major work done on it and at the time I bought the house it was presentable.
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ID
#767947 Review #767947 is a subjective opinion of poster.
Location
Roselle, Illinois
Service
Wells Fargo Mortgage
Reason of review
Poor customer service
Loss
$10000
1.0
Details
I've paid on my Wells Fargo mortgage for twenty years. Now I'm unemployed, and can no longer support the home where I raised my two kids. I wrote to W.F nearly two years ago asking them to accept the Deed in Lieu of Foreclosure on the property. They have since...
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ID
#764620 Review #764620 is a subjective opinion of poster.
Location
Webb City, Missouri
Service
Wells Fargo Mortgage
Cons
  • Processing my deed-in-lieu
Reason of review
Poor customer service
Preferred solution
Grant the "Deed-in-Lieu"
This same message was left on my machine too. Sounded like a little kid. I have a mortgage with WF but not late. There was also a phone call a couple hours earlier on my machine, where I did not pick up but could hear, with someone that waited about 3 seconds and then...
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1 comment
Anonymous
#1086192

I had the same thing happen to me. They are "investigating" this.

I am still waiting for customer service to get back to me. When asked how they are keeping my information safe when they cannot explain crank calls from their number (I hit redial and it took me directly to WF) they have no answer.

ID
#761103 Review #761103 is a subjective opinion of poster.
Service
Wells Fargo Mortgage

Wells Fargo - Check fraud, No account statements, Online tapering

1.0
Details
Wells Fargo cashed a stale check and refuses to take responsibility. I have document acknowledging stop payment. They can't find it so I am out $2,000. Spoke with 7-8 customer service people who didn't know what to do and are not knowledgeable in federal law stating checks expire after 6 months. Broker refuses to send statements so I can close out IRA accounts. Three levels of superiors do not acknowledge emails requesting statements. Online team decided to change my email which caused other statements to go online. I never requested that nor do I want online statements. DO NOT DO BUSINESS WITH WELLS FARGO XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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ID
#755461 Review #755461 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Cons
  • Manager
  • Rude representatives
  • Security
Reason of review
all of the above
Preferred solution
Full refund

Wells Fargo - Mortgage Review from Erie, Colorado

1.0
Details
My 68 year old mother who can't read write English and computer illiterate is not allowed online access because she's not physically the person who logs her in and monitor her own account. We had access online at one point but was locked out. We needed it resetted but was told its agaist their policy to let anyone else but the account holder access. Prior to being locked out, we found numerous charged services on her account. For example they forced her into buying their car insurance. She also charged disabilty insurance in case she becomes disabled and can not make her mortgage. She still believe that it was flood insurance when it clearly saids "disability" WF does not want her children monitoring her account so WF can continue to sell my mother services she has no idea are. WF is deceptive and take advantage of the weak.
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ID
#668692 Review #668692 is a subjective opinion of poster.
Location
Erie, Colorado
Service
Wells Fargo Mortgage
Reason of review
Poor customer service

Wells Fargo - Mortgage Review from Miami, Florida

Was offered a home loan modification, they WF told me cheaper interest rate and monthly payment, i thought ok why not. Well after a few payments at new monthly price of $80 less per month i received papers to sign , *** NO to save $80 a month on remaining 15 years mortgage , pay them $650 a month for 25 yrs for a total of 40 years , so a $15000 break on loan mod was going to cost me $200,000 more on loan *** NO. I didn't sign and they sent out foreclosure papers HUH WTF SCAM FARGO. they said I hadn't made mortgage payment in 6 months , BS SCAM FARGO, previous month i made payment even at orig amount and not loan mod amount.
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ID
#668159 Review #668159 is a subjective opinion of poster.
Location
Miami, Florida
Service
Wells Fargo Mortgage

Wells Fargo Mortgage Review

1.0
Details
No mortgage application, violated civil rights, discriminated my disabilities,strongly discouraged application on phone or in person, violated fair housing act, this is traverse city, Mich. Only! Man from w/f Detroit area called me and was grand MAGGOT of all. DON'T do any business w/them. I'm Giving Fair WARNING!!!!
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ID
#646560 Review #646560 is a subjective opinion of poster.
Location
Germantown, Tennessee
Service
Wells Fargo Mortgage
Reason of review
Poor customer service

Wells Fargo Mortgage Review

Continuing harassing collection calls starting on the 2nd of each month, on mortgage thats due on the 1st! Multiple calls daily, even using spoofed phone #s! Morgage is up to date snd paid monthly when social security is paidcon 3rd wednesday!
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ID
#619513 Review #619513 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Wells Fargo Mortgage
Reason of review
Poor customer service

Wells Fargo - Disappointed

I have paid my mortgage on time for 20 years. Wells Fargo has doubled my payments at a time that I am struggling to continue paying one payment on time. I have chosen to be a caregiver for my veteran Dad so he can stay in his home. At first wells Fargo bank manager, then two corporate executives told me they would straighten out the mistake but after seeing my situation they have decided to make things more difficult for me. I am blindsided that I can be a good customer and they can destroy me! The outcome is life altering for my Dad and I. How do I make double payments a month and take care of Dad? I wish they would just let me do what I need to, and I would continue making my normal payments. This is the beginning of the end and it is not fair!
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ID
#617310 Review #617310 is a subjective opinion of poster.
Location
Bristol, Connecticut
Service
Wells Fargo Mortgage
Cons
  • Dissapointed
Reason of review
Problems with payment