I had a house on Pembridge Avenue by the Pimilico race Track.I miss 3 payments becsuse I was fixung the house up to sell.I made a mistake in letting Wells Fargo know I was selling the house so I was fixing it up to sell. Within those months they foresclosed on me in...
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1 comment
Anonymous
#1531538

So you didn’t pay them and it’s their fault?

ID
#1319513 Review #1319513 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
1.0
Details
We attempted to pay off our mortgage in person at a Wells Fargo bank location that deals with mortgages. We were told they could not handle such a transaction and we needed to send the check to corporate, where they would pay off the mortgage and get the overage...
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ID
#1308482 Review #1308482 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Wells Fargo Mortgage
Cons
  • Customer service and attempting to pay off mortgage
Reason of review
Poor customer service
1.0
Details
Wells Fargo didn't assist in trying to find a solution. But decided to add an additional 2500 for there lawyer team to draw up the papers. And unfortunately this happened twice. I closed my account with them. Chase Bank has, and truly recognizes Military Veterans with...
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ID
#1300977 Review #1300977 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment

Wells Fargo - Awful customer service

I sent an email reporting awful customer service & my loan was then passed on to another company who raised my mortgage by $80 per month. I'm currently looking into refinance.
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ID
#1282192 Review #1282192 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment

Wells Fargo - Property taxes not paid in tax year

1.0
Details
Wells Fargo failed to pay my property taxes in the month of December thereby causing me to lose the tax deduction. Called WF and was given incorrect information by rep. Supervisor claimed “Well they weren’t due until January 31.....” Previous issues with re-fi. Horrible company! Go elsewhere people.
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ID
#1233213 Review #1233213 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
1.0
Details
The mortgage on line said I was late and charged me a fee!!! After talking to 3 people on 3 separate days before it was scheduled ,hopefully it is resolved.I do not understand why I cannot check payments that are scheduled.That is a flaw in the online banking.Every other bill I have you can check scheduled payments WHY NOT WELLS FARGO...
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ID
#1213918 Review #1213918 is a subjective opinion of poster.
Location
Santa Ana, California
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
Wells received my mortgage check on or before Jan 10th 2018 ( stamped on check itself ) By the 16th of Jan the branch in Seattle could not see the check in it's system.The Wells branch thought I should put a stop payment in for my Boeing Employees Credit Union check....
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1 comment
Anonymous
#1451482

Who still pays their mortgage with a check?

ID
#1210192 Review #1210192 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Wells Fargo Mortgage
Reason of review
Poor customer service
Loss
$25

Wells Fargo Mortgage company

1.0
Details

Update by user Mar 07, 2018

My housing counselor informed me this was predatory lending. I was not grossing 3,000 a month and somehow they boosted it up to their standards. Wells Fargo needs to fest up to their wrong.

Original review posted by user Mar 07, 2018

Wells Fargo Suck and they are crooks...i will never and will never ever refer anyone to this bank. There should be a special team to go in and scrutize them they won't look at my application for a modification..as they tricked me into a loan they knew I couldnt afford no one ever told me about how much my monthly mortgage payments would be until settlement.
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5 comments
Anonymous
#1451484

Who in the world gets all the way through a home purchase without knowing your payment amount? There has to be more to this story.

Anonymous
#1451537
@PissedConsumer1451484

And yes there is more to the story...but you will not know..

Anonymous
#1451540
@PissedConsumer1451484

When crooks do sneaky stuff that's what happens and for ur information I have another friend that was not told by Wells Fargo what their monthly mortgage would be until settlement. If you have never experienced this you have ABSOLUTELY NOTHING TO SAY NOW TAKE THAT..

Anonymous
#1451546
@PissedConsumer1451484

U must be an employee and I really do not care if you are. I am going to speak the Truth.

Anonymous
#1445853

Wells Fargo has been denying me the opportunity to apply for a modification. They need to be SHUT COMPLETELY DOWN..

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ID
#1204598 Review #1204598 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
1.3
Details
We started our mortgage with Wells Fargo in July of last year. They had previously sent us a pre-approval letter. After three months of waiting for them to figure out items we switched companies. The new company originated and closed our mortgage in three weeks. Wells...
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1 comment
Anonymous
#1438587

No wobder, Wells Fargo, is being sued, again and again, this time by Navaho Indian tribe, one of they're biggest clients, for preditary practices. Also, Ireally doubt they're online services are secure, as Im having problems with them , and after 4 or 5 calls, and emails, they have failed to solve anything.I am totally ready to switch banks, for my mortgage, and close Visa acct.

with them. The list goes on, but, I want to go and find a better bank, with, better trained people.

ID
#1197333 Review #1197333 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Order processing issue
Loss
$550
Preferred solution
Full refund
1.0
Details
Called wells fargo after there website is down and found out there phone service can't allow me to pay over the phone on 2/17/2018 and they did not hire anyone to work phones to allow consumers to make a payment that way instead. If you have problems report them also...
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ID
#1192024 Review #1192024 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
Loss
$26
Preferred solution
Full refund
1.4
Details
Heres the message as it was sent to WF: "To whom it may concern: I'm currently on my last bit of patience with Wells Fargo. I have been dealing with my late Aunt's Estate since she passed in 10/2015 and Wells Fargo staff have made me relive this nightmare every time I...
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ID
#1021954 Review #1021954 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Poor customer service
1.0
Details

Update by user Feb 03, 2017

this mortgage originated from Directors Acceptance, A norwest subprime lender state chartered in California in 1999

Original review posted by user Feb 02, 2017

In March of 2008 Wells Fargo began sending letters and calling her claiming she was in default. The Western Union payments tracking number confirmed that the payments had been processed by Wells Fargo. For 3 months she was relentlessly harassed and threatened. She...
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ID
#1001779 Review #1001779 is a subjective opinion of poster.
Location
West Fargo, North Dakota
Service
Wells Fargo Mortgage
Pros
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Crooked ways
Reason of review
Fraud

Wells Fargo: Worst Closing Ever

My Letter to WF Leadership Wells Fargo Leadership, December 1, 2016 I am writing to you today so you will know why I paid off my Mortgage so quickly… a very quick 7 months after my closing. I did NOT like the way my closing was handled at Wells Fargo Home Mortgage. Even going through proper channels to air my complaint… Nothing was done about it! If Wells Fargo, or any of the several complaint representatives I spoke to, apologized properly, I would have continued making mortgage payments on a regular basis for the next 30 years. Case Closed. Unfortunately, Wells Fargo would admit no error was made, and strongly defended their stance, while making me, (your decades long customer) more disgruntled than ever! Since I would not accept the way you treated me, I had to rethink my 20-year relationship with Wells Fargo. I realized, there is no such think as customer loyalty in the banking industry. Banks only understand money and the bottom line. So, I immediately closed out my savings and checking accounts, and moved all my funds to a competitor bank. (They couldn’t be nicer!!) I utilized my investment counselor at work and was able to come up with a plan to pay off my mortgage immediately. By doing this, Wells Fargo will NOT be making any more money off of me from interest associated with my monthly payments… and that will be significant with a 30-year mortgage! As far as customer service is concerned, I think Wells Fargo really needs to step up their game. I was treated poorly, and no one did anything about it. I was a 20-year customer of Wells Fargo, and my last mortgage was through Wells Fargo, and paid in full. I had an outstanding banking history with Wells Fargo. A model customer. You might think my closing would have been super smooth and easy. Well, it was not! My closing was delayed 3 extra days by a minor clerical error, and no one responded promptly to correct it. Being notified about this on such short notice, lacked professionalism and decency on your part. When I protested, their attitude to me was "dismissive". Originally, I was packed and ready to move on Friday after the closing. On Wednesday evening, I received word that this would not happen, and my closing was delayed until Monday, but due to my work schedule, I wouldn’t be able to move again until the next Friday. Now, I had to cancel my moving truck, and reschedule a new one. This was difficult, since now it was the end of the month. I had to miss 2 more days at work, one for the closing and one for the Friday moving date (no trucks were available to rent that weekend). The callous and uncaring way this office at Wells Fargo Home Mortgage, 360 Interstate North Parkway, in Atlanta, Georgia just dismissed my concern was totally unacceptable to me, and I would not tolerate it. Sending 3 Mortgage representatives to sit across from me at the closing table felt more like retaliation and intimidation for speaking up, than the goodwill gesture they implied. Going forward, I will continue to speak unfavorably about Wells Fargo. I am that one customer that received horrible service, “and will tell everyone about it.” I hope my example will change the way you treat other long-time loyal customers of your banking institution, or you will have them leaving just like I am. If there is a complaint…. LISTEN to it. Show some compassion, and make it right. You did none of those things with me, and now… I am your former customer. Mr. P. Scott
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ID
#967172 Review #967172 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Wells Fargo Mortgage
Cons
  • Expect delays and last minute requests for documents
Reason of review
Poor customer service

Wells Fargo - 3 months and still haven't closed

1.8
Details
3 months ago we were pre-approved for a home loan, we already had the house picked out and were told we should close in about 45 days. It is now 6 days shy of 3 months and the contract for the house is about to expire. It has been 3 months of frustration. Wells Fargo keeps requesting the same information over and over again. We have sent bank statements, copies of paystubs, copies of credit references each 3 times, and they have made up complete "addendum" 3 different times, each times we are told that that they must be signed by the seller and us ASAP! Now, 6 days before closing we are being told that we cannot close due to "government regulations" and we have to ask the seller for an extension. Coincidentally the loan officer is going on vacation next week! Horrible experience and surely to get worse before we finally get to close.
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ID
#959836 Review #959836 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Cons
  • Slow to close
Reason of review
Not as described/ advertised
Preferred solution
Close on loan as promissed
1.0
Details
Wells fargo bank mortgages, stole my home with 50% equity in , no missed mortgage paymants ,12 months paymants international wire transactions cashed by wells fargo bank in same mortgage acount all proof of paid paymants ,escrow acount in credit $6k in surance co...
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ID
#952826 Review #952826 is a subjective opinion of poster.
Location
Austin, Texas
Service
Wells Fargo Mortgage
Pros
  • Wells fargo stole my home with no missed paymants and proof
Reason of review
Other issue
Loss
$275000
Preferred solution
Full refund