Where too start, i have been dealing with this incompetent company for the longest six years of my life! I just had to file bankruptcy last week too save my house. They don't even tell you that they are putting you in sheriff sale. I have a 515 score do to them saying...
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2 comments
Anonymous
#1662596

I also was unfortunate in getting stuck with Wells Fargo. My original mortgage was through Washington Mutual.

I Never had any problems with their services, I liked how they handled business. I would receive a payment booklet with 6 months worth of payment invoice/bill, one for each month, straightforward mortgage info on what and how much was paid into the mortgage, interest, escrow balances. I have/had a fixed rate mortgage, monthly rates with no surprises, convoluted jargon, raised payments every few months or so- sadly that's what happened when WaMu went broke, and was bought out by WF and their megalomaniac banking partners Those corporate raiders most likely caused the collapse and closure of WaMu. This is rather telling about the scandalous business practices that Wells Fargo runs: "....

The new federal action against Wells Fargo comes less than two years after Wells Fargo was fined $185 million over what the CFPB called "the widespread illegal practice of secretly opening unauthorized deposit and credit card accounts. Wells Fargo Hit With $1 Billion In Fines Over Home And Auto Loan Abuses April 20, 2018" Ever since WF took over WaMu's mortgage dept. services, I've had nothing but headaches from them. WF screwed me over real good back in 2009.

They intentionally stalled, hemmed and hawed, and did not pay the Homeowners Insurance policy required in mortgages. The deadline came and went, despite numerous calls from myself and the broker I go through. On the final day of the dead line, we were told that they had signed and faxed the needed info, and paid up....this happened on a Fri.

Tick-tock...WF lied, they didn't pay up nor did they fax anything...my homeowners insurance was past the final deadline, and the policy was canceled...by the time the policy was finally paid for, my rates went way up....Grrrr! That's the kind of BS they pull...

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ID
#1472614 Review #1472614 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Bad quality
1.2
Details
JUST RECEIVED AND EMAIL FROM WELLS FARGO FOR MY ESCROW REVIEW FOR THE PRIOR YEAR. THEY ARE REFUNDING ME $59.26 FOR AN OVERAGE. AS I SCROLL DOWN THE PAGE, THEY ALSO HAVE MY PAYMENT INCREASING BY $5.14 FOR EXTRA ESCROW BECAUSE THEY ANTICIPATE MY TAXES INCREASING. I...
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3 comments
Anonymous
#1671973

LOL- OKAY (TYPING IN CAPS TO LEVEL OUT THE CRAZY) HOW ABOUT WHEN YOU HAVE A $9,000 OVERAGE, WE JUST KEEP THE MONEY AND CALL IT COOL, YEAH??? THAT'S WHAT I THOUGHT.

YOU'D BE CALLING IN THREATENING TO GET AN ATTORNEY AND SUE US....BUT OMG, THE OVERAGE IS ONLY $32?!?!? WHY WOULD YOU NOT JUST KEEP IT I DONT EVEN NEED IT OMG JUST KEEP MY PAYMENT THE SAME OMG LIKE DUH WHY WOULDNT YOU?~!?! OH YOU HAVE 14 THOUSAND DOLLARS OF AN OVERAGE OF MINE?!?

IM CALLING DONALD TRUMP. SEND ME EVERY PENNY OF THAT NOW!!!!- you and every customer that exists.

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ID
#1448152 Review #1448152 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Cons
  • Not listening to customers request
  • Inept customer service
Reason of review
Poor customer service
Preferred solution
don't send escrow refunds when the customer has requested you keep the money in their account

Wells Fargo - Sherry sargent

I lost my house in 2009 your bank not trying to help me refinance. was turned down. Lost my house. Sherry Sargent Now Kelly 21326 Grand Hollow ln katy tx 77450 8323921944
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ID
#1437851 Review #1437851 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
lost my home wells fargo would not refinance in
I was trying to get a HELOC on my house and the process wasn't moving as expected and when I inquired about it I was told that because some of the information that was put on my original mortgage (which was with Wells Fargo and I still have it) was mistakenly entered...
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ID
#1394075 Review #1394075 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
privacy concern and fraudulent process
Loss
$200000
Preferred solution
Full refund
I had a house on Pembridge Avenue by the Pimilico race Track.I miss 3 payments becsuse I was fixung the house up to sell.I made a mistake in letting Wells Fargo know I was selling the house so I was fixing it up to sell. Within those months they foresclosed on me in...
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1 comment
Anonymous
#1531538

So you didn’t pay them and it’s their fault?

ID
#1319513 Review #1319513 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
1.0
Details
We attempted to pay off our mortgage in person at a Wells Fargo bank location that deals with mortgages. We were told they could not handle such a transaction and we needed to send the check to corporate, where they would pay off the mortgage and get the overage...
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ID
#1308482 Review #1308482 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Cons
  • Customer service and attempting to pay off mortgage
Reason of review
Poor customer service
Tags
  • Account and Home Mortage
  • Inconvience
  • Horrible Bank
1.0
Details
Wells Fargo didn't assist in trying to find a solution. But decided to add an additional 2500 for there lawyer team to draw up the papers. And unfortunately this happened twice. I closed my account with them. Chase Bank has, and truly recognizes Military Veterans with...
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ID
#1300977 Review #1300977 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment

Wells Fargo - Awful customer service

I sent an email reporting awful customer service & my loan was then passed on to another company who raised my mortgage by $80 per month. I'm currently looking into refinance.
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ID
#1282192 Review #1282192 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment

Wells Fargo - Property taxes not paid in tax year

1.0
Details
Wells Fargo failed to pay my property taxes in the month of December thereby causing me to lose the tax deduction. Called WF and was given incorrect information by rep. Supervisor claimed “Well they weren’t due until January 31.....” Previous issues with re-fi. Horrible company! Go elsewhere people.
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ID
#1233213 Review #1233213 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment
1.0
Details
The mortgage on line said I was late and charged me a fee!!! After talking to 3 people on 3 separate days before it was scheduled ,hopefully it is resolved.I do not understand why I cannot check payments that are scheduled.That is a flaw in the online banking.Every other bill I have you can check scheduled payments WHY NOT WELLS FARGO...
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ID
#1213918 Review #1213918 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Reason of review
Problems with payment