Wells Fargo - Home modification what a joke

1.0
Details
wells fargo is the worst of all they drag on for a yr of sending same *** over n over for their loan modifaction.till you are sooo far behind you cant do anything but yet they tell you dont make a payment. also which the gov pays them more for them to take your home away than for you to keep it! they falsify your credit report to make it look like you were behind. they falsify and charge you for hazard insurance you do not need or have or escrow account they make and take but dont pay anything, and when asked where the money went they cant tell you!!! really whos pockets did you fill you owe me insurance , escrow, credit reports and a home that myself, daughter and grandson had been living in and put onto the streets without a care. this company is heartless.so people run donot consider them n option to use in any way ...
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ID
#610677 Review #610677 is a subjective opinion of poster.
Location
Genoa City, Wisconsin
Service
Wells Fargo Mortgage
Cons
  • Crooks and liars
  • Misinformation
  • Rude representatives
Reason of review
your mortgage department sucks!
Preferred solution
Full refund

Wells Fargo Mortgage Review

In divorce and never sent a notice my home inforclosure no paper work sent to me when i finally found out the house was sold with out giving me a chance
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ID
#593679 Review #593679 is a subjective opinion of poster.
Location
Fond Du Lac, Wisconsin
Service
Wells Fargo Mortgage
Reason of review
Not as described/ advertised

Wells Fargo, lying, corrupt, gang of crooks should be left to FAIL

1.0
Details
I'm a 24 year career vet, who unfortunately retired in 2008 and bought a home in Phoenix that same year. Little did anyone one know Wells Fargo was at the heart of the housing crisis illegal activity AND would accept a $25 Billion bail out of tax payer dollars for their trouble. These crooks are still at it. In 2012 I was offered were a management position in Eastern NM with a company I had been commuting 740 miles for the past three years. The catch was I needed to move there. My VA insured loan was $80-120k under water. I had been maintaining a second apartment at work in addition to my home in AZ. I sought help from Wells Fargo, which refused to even give me a point of contact to speak with, u till I missed a payment. This was totally against all I stood for, as I was raised to pay all debts in full and on time, and my credit and mortgage reflected that. Finally I found a Wells Fargo Rep who told me miss a payment and I would be contacted as their departmental policies prohibit them from working with customers who are current. I asked him to send that to me in writing and was refused. I spoke to several short sale specialist and was offered the same advice. Ultimately, I missed a payment and had Wells Fargo on the phone four days later. I was directed to their short sale department and given all the qualification requirements which I met, based upon need to move for employment. The house was placed on the market and sold in four days. Closed without any issues in four weeks. I also receive a letter from Wells Fargo stating they would come back to me or the VA for the short sale deficit. Skip ahead two years, (Fannie and Freddy) required waiting period to qualify for a Convention mortgage. We moved to a rental for one year, then entered into a lease purchase contract for a home with $20k in escrow looking to close a conventional mortgage with 20% down or a VA loan which I intended to place the same down payment. First I tried to re establish my VA eligibility. The VA claims I owe them $70k that Wells stated they would not make a claim for. Second. As I work with a mortgage broker it is discovered my credit score avg of 720 means nothing since Wells Fargo put the words "Foreclosure started, loan paid off" in my credit report. That kicks me to ***/FREDDY's seven year foreclosure waiting period, even though Foreclosure was never discussed or happened. The sale HUD statement even states Short Sale accepted by Wells Fargo. Third. Wells Fargo refuss to admit any error or change any report, yet they sent me a letter stating that would be willing to change some legal description on the report if I put in writing that they reported correctly. RUN AS FAR AND AS FAST AS YOU CAN FROM WELLS FARGO. LIARS and CROOKS
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ID
#580340 Review #580340 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Wells Fargo Mortgage
Cons
  • Rude representatives
  • Corupt
  • Misinformation
Reason of review
Poor customer service
Loss
$310000

Wells Fargo - Security lax

1.0
Details
The agent I was dealing with to secure a mortgage left the company and my file was given to another person within the office. I didn't have confidence in her ability and there seemed to be a management problem within the office. I called and asked to pick up my file and was told it would be ready for me. I never personally met the woman, yet when I showed up to the office to get my file (ALL my tax records, accounts, ss#, etc.) , she handed it to me without asking for any identification from me. Very careless! This happened in Brighton, MI
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ID
#555035 Review #555035 is a subjective opinion of poster.
Location
Brighton, Michigan
Service
Wells Fargo Mortgage
Cons
  • Security
Reason of review
security
Loss
$1
Preferred solution
Let the company propose a solution

Cheryl Barron and Tonya Hossain at Wells Fargo Frisco are Liars!

3.7
Details
I called My Bank Wells Fargo at 8988 Preston Road in Frisco, Texas. I spoke with Employee Tonya Hossain (that what she says her name is) and Cheryl Barron. I explained I have been allowed to over Draw Before. I needed my House Payment paid. Tonya spoke to Cheryl Barron The Bank Manager and then Told me it would be paid. Both of these Ladies PROMISED me it would be paid. I logged into my account and the check was returned. I was charged the $35.00 return fee. I called and asked to speak to Cheryl. I was told she is with customers and I left a message on her phone Voicemail. Ofcourse Cheryl Barron the Manager never returned my call. I then got Tonya (or Sonya) Hossain on the phone. It will be taken care of she assured me. I will find out what happened. Cheryl ok'd it to be paid. It will be paid. It was returned a second time today. I called and got Cheryl on the phone. She gave me some lie about it's her fault and she did not push a paid button. Cheryl Barron and Tonya Hossain flat out lied. They are liars. They had NO intention of paying this check, even though they promised me over and over again. Cheryl Barron and Tonya Hossain are liars. Graet asset to Wells Fargo. Liars should not be employed by Wells Fargo or any other company where Honest is required. Why Lie to me? Why make promises you have no intention of Keeping? Sad! These Liars Cheryl Barron and Tonya Hossain should be fired.
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ID
#541630 Review #541630 is a subjective opinion of poster.
Location
Frisco, Texas
Service
Wells Fargo Mortgage
Reason of review
Poor customer service
Loss
$985
Preferred solution
Pay the Mortgage and let me over draw

Wells Fargo - Mortgage Review from Woodstock, Georgia

Even with the Class Action law suits and Government fines and settlements, nothing has changed. WF improperly demanded and charged my account for flood insurance even thought I have 4 times provided proof from FEMA that my condo is not is a flood zone. Over charging me for insurance just so they can get a percentage of the insurance premium. For the 10 years I had his mortgage no floood ins was required, untill WF bought the mortgage.
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ID
#526446 Review #526446 is a subjective opinion of poster.
Location
Woodstock, Georgia
Service
Wells Fargo Mortgage

Wells Fargo - WF Home Mortgage Misleads Veterans

When my fiance came off of a 8 year active duty stint in the United States Coast Guard, he had a difficult time finding a job (like many veterans). Finally, a year and a half of being unemployed came to an end, as he was offered a job; unfortunately this job ended-up being 2 hours from our home. Rewind to the origin of the issue: WF overestimated (doubled!) our taxes. Of course, we submitted a letter from our tax accessor stating that taxes hadn't changed, but in true WF fashion, it took them 5 months to correct this issue. Until the issue was corrected, we were charged late fees for "partial" payments, that were actually correct full payments. It was at this time that we began to receive letters stating that because my fiance is a veteran and he had a VA loan, he had a myriad of payment options. This just happened to coincide with us needing to move, rent a house and continue paying the mortgage (paying for two homes!) So, my fiance called WF and they explained all of the details of a one-time payment waiver/deferral, which would increase his subsequent 6 payments by $500 (he finished paying this plan 2 months early.) Well- wouldn't you know it, WF NEVER waived a single payment for him. They simply applied each payment made to the previous month. So, when it came time to make what he thought was the January payment on January 9th (within his 15 day grace period), WF decided to mark his PERFECT credit with a 30 day late delinquency. I've written a registered letter to the "Office of Executive Disputes." I've written a registered letter and email to Mike Heid, President of WF Home Mortgage, I've written a registered letter and email to John Stumpf, CEO and President of WF and I've played phone tag and fought with 2 different young ladies in their "Executive" Customer Service division. They've all done the exact same thing- NOTHING. Wells Fargo clearly mislead my fiance with their mailings preying on young veterans in need of actual payment assistance. Wells Fargo further intentionally left out critical details of their "payment arrangements" saying that they were waiving a payment, which apparently was never part of the arrangement. Thoughtless, careless and reckless- SHAME on you, Wells Fargo. A soon-to-be married couple with an income in the mid-six figures, both with credit scores in the high 600's, one being a veteran, still active in the reserves and continuing his service as a law enforcement officer who cannot get approved for a mortgage at the highest rate because of YOUR dishonesty.
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1 comment
Anonymous
#860310

Wells Fargo Corporate Fraud by knowling,Denying claim disputes on credit cards and debit cards even when thier fraud,will deny provisional credit during a investigation.Class Action Lawsuit Wells Fargo Thieves!

ID
#518262 Review #518262 is a subjective opinion of poster.
Location
Des Moines, Iowa
Service
Wells Fargo Mortgage
Loss
$500000

Wells Fargo - Too Economically Viable for Loan Modification

We have a second mortgage at Wells Fargo and we were told that we "make too much" to be considered for any assistance with refinancing our loan. We pay 12.5% interest on our second mortgage. This is outrageous as my husband and I both have credit scores in the high 800's. We took out the 2nd mortgage during the real estate boom and are paying the price. Our house is underwater by about $25,000.00 because of this second mortgage and Wells Fargo doesn't care at all because we make too much to qualify for anything (even if we stopped paying them.) I'm not sorry now that I have worked hard and paid my bills on time all of my life. It seems like Wells Fargo only wants to help people who make all of the wrong choices with their finances. I do know one thing, I will never work with Wells Fargo again, I will tell everyone I know to not to do business with them & I will post as many comments as possible about how they are a terrible company with no human compassion.
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2 comments
Anonymous
#849802

I love when people think they DESERVE a loan modification. YOU signed up for this loan at a high rate.

They didn't make you take it. Now that rates are lower, you want a modification.

Well too bad.

Anonymous
#849137

I agree that Wells Fargo is terrible. This company should be shut down by the government.

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ID
#516846 Review #516846 is a subjective opinion of poster.
Location
Pasadena, Maryland
Service
Wells Fargo Mortgage
Loss
$25000

Wells Fargo - Paid taxes on land that isn't mortgaged.

We got a letter from our county prosecutor's office saying that we hadn't paid taxes on a tract of land for 5 years!?! Their bad. The auditor's office said that they would set up a payment plan in which we would pay $87.50 a month til 2017. Good deal. They told us we should contact our mortgage company, Wells Fargo. We told the Representative at Wells Fargo what had happened and they said they would get back with us. We called the auditor's office to tell them we would take their offer and they said the taxes had already been paid. Wells Fargo jumped in paid the taxes which created an escrow shortage on land we own free and clear. Our mortgage payments went from $840.00 a month to $1195.00 a month. we are elderly and on a fixed income. This has devastated us. Now Wells Fargo has us jumping though hoops to redo our mortgage. The funny part is we had our house paid off in 2004. We only took an equity mortgage to do much need repairs on our home We love our home. We have been here for 35 years and the thought of losing our home is too much to bear. Who know what Wells Fargo will decide. They seem *** bent on ruining our lives, and treat us like criminals for being one month behind on our mortgage. As I remember Wells Fargo was one of the first companies that took the government bail-out that our tax monies are paying for. Where is the justice for these thieves?
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ID
#495056 Review #495056 is a subjective opinion of poster.
Service
Wells Fargo Mortgage
Loss
$21000
So I asked the Wells Fargo mortgage broker that was transferred my file if I could have her superior's information because I am not satisfied with the lack of communication I have experienced, and she also was not responding to the loan processor, according to the loan...
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1 comment
Anonymous
#787274

make sure you keep checking you accounts WELLS IS KNOW to hire criminals that steal from customer daily!!

ID
#476508 Review #476508 is a subjective opinion of poster.
Service
Wells Fargo Mortgage

Wells Fargo - Loan modification denied

I lost my job. I didn't want to lose my house, so I contacted Wells Fargo, to try and get some help. After treating despicably for months, I found out tonight, that there is a sale date on my home. They say I have exhausted all options. I was only given on option, a forbearance , last year. At the end of the forbearance, no one told me, there would be a balloon payment due. Since I could not pay what they wanted, I asked what my options were. I was told the only option was a loan modification. Now, that's not an option. Wells Fargo is the worst mortgage company in the world.
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ID
#453873 Review #453873 is a subjective opinion of poster.
Service
Wells Fargo Mortgage

Wells Fargo - 5 Missed Closing Dates

We are trying to purchase a vacation home in NC. Since it is a manufactured home up on piling not every lender does these. Our realtor recommend WF since they do finance. For one reason or another they seem to come up with issues. The day before 1st closing they realized it was a manufactured home! That's why we went with them in the first place! Our rate that was quoted was now not valid cause it was not enter by THEM correctly. This has lead to a mountain of additional paper work and delays. We were to close yesterday, now they need a HUD number that no one can find because the VIN is not correct. How did it financed before? And what's funny WF is the lien holder! What a way to do business. No wonder why this country is in the shape it in.
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ID
#452006 Review #452006 is a subjective opinion of poster.
Location
Snellville, Georgia
Service
Wells Fargo Mortgage

Wells Fargo - MISSED CLOSING TWICE, STILL NOT IN OUR HOME !

We offered on a house on August 6th 2013, we made a purchase agreement of closing on or before September 23rd. Everything up to this point has been very slow and now is at a STAND STILL. A $500 good faith check was given to secure our offer. The house was a flip in the initial order from the mortgage consultant she listed it as a flip and stated a 2nd appraisal may be needed. After the 1st appraisal was completed with NOTHING TO REPORT, we opted to have an inspection, which was NOT required. We then wrote a check for $450. Appraisers are to catch BIG problems, as I said NOTHING WAS REPORTED, our inspection report came back with over 50 + items needing repair or replaced. Including but not limited to the roof, furnace, ac, hot water heater, and duct work from the bathrooms, illegal wiring, no fire prof door from garage to house and the list goes on. After tons of slow communication the underwriter did not ask for any repairs to be done on the house until more than 2 week's after they received the inspection report(due to the report being optional). Which was then 2 week’s after we made agreements on repairs we would like done with the home owner. The repairs that underwriter requested had to be rushed by the owner to be ready for the inspector to come back out and inspect again. Which we wrote a $75 check for. The home owner was very upset that they were not requested in a timely manner. During this process we were forced to hook up to the city water line that had just been offered to the residential area, although we had perfectly fine Well/Septic as stated by the inspection report, the home owners refused to pay this due to the fact of it not being something needed to buy the home and it be in good living conditions, it was a luxury. This cost us a total of $1,000 We did not get word the 2nd appraisal was in deed needed until Sept 23rd. YES . The day we were supposed to close. I then had to call our furniture store to stop delivery of my items and schedule it for almost 2 weeks later for October 4th. The appraisal that was in deed needed was not ordered till the following day. October 4th came and went and the appraisal still has not been scheduled with the home owner. We had to stop delivery for the second time and still NO APPRASIL. On top of that we are told at this point that our interest rate has expired and we will be charged $184 to lock it in again. So we don't get to be in our house and we have to PAY ? !!! And due to not closing at the end of the month have to pay interim interest on the rest of the month which will cost us MORE MONEY ! Even more irritating is ALL OF OUR STUFF IS IN STORAGE. We have a 8 week old baby and no warm clothes for her we are forced to buy more items and have 2 other children as well. All of our winter clothes are at the back of a storage unit behind furniture. The owner of the home tells us today if we don't get the appraisal completed this week he will pull our offer and move on to the next couple. It has at this point been 63 days since we offered on the home. We are out $2500 into this home and see no end in sight. If we lose this house due to a government appraiser that cant seem to do his job (appraise our house). I will lose this house and someone will have to pay me my money back. We are living with my parents and their 4 dogs. That is 7 people and 5 dogs (1 being a great dane). What if we had no family and no place to go, and didn’t close on time TWICE? This is unprofessional and we are done with this. We chose Wells Fargo because we had our first home loan with you. The excitement of buying the home I will watch my 3 girls grow up in, and grow old with my husband in is completely gone. It has been ruined and I cant get that feeling back.
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2 comments
Anonymous
#726771

google wells fargo sucks and run from this bank as fast as you can

Anonymous
#726493

ALSO $480 for the appraisal FEE !

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ID
#451458 Review #451458 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Wells Fargo Mortgage
Loss
$2500
I have made telephonic payments every month for years using the same bank account. I made my September payment the same way on September 3, 2013. On September 18th I returned a call to Wells Fargo and spoke with Paul. He said the check had been returned NSF. I told...
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1 comment
Anonymous
#725007

google wells fargo sucks it is a very interesting site that will supply you with all the information you need. They even have EMPLOYEES identifying who they are and which call center they work for telling you what they do STEP BY step to the customers!!

ID
#450718 Review #450718 is a subjective opinion of poster.
Location
Houston, Texas
Service
Wells Fargo Mortgage

Wells Fargo - Foreclosed while waiting on modification

My home was auctioned in 2012, while waiting on modification. The special referee that was assigned to my case; lied concerning meeting with foreclosure attorney office. They have recalled the sale on our home after hiring a lawyer to represent us. Until this day there is still no modification we are still waiting sending the same paper work over and over. We were told that they will give us the modification if our attorney will drop the lawsuit. We had a date for the referee and the mortgage attorney to meet. Emily H Williams 62 Herndon Street Walterboro, Sc 29488 843-549-9487
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ID
#449261 Review #449261 is a subjective opinion of poster.
Location
Walterboro, South Carolina
Service
Wells Fargo Mortgage
Loss
$65000