After getting the run around by Wells Fargo regarding my modification agreement I decided to search the internet for complaints. So came across this site.
I was not surprised at all. I knew that I could not be the only one experiencing the deceptive practices of this company. Not to mention the harassing phone calls after YOU attempt to make them do their job.
I have been working tirelessly to get WFC to refinance or do a loan modification. After 2 years of trying, loss of job and many attempts to refinance and APPLY for modification, they finally agreed to a trial modification plan.
The first attempt I followed their instructions to the letter waited for a "package in the mail" that never came. They I research HAMP process and completed all the paper work, faxed it to them and basically sent them the papers they claimed they were going to send me in the mail. I verified they received it and called them every week. After persistently following up on them and documenting the calls.
They finally called me to work out a plan. We discussed the details during a recorded phone call. Again, they ended the conversation by saying to look for the written agreement in the mail. Strangely enough, they also started calling me almost every day.
Well it's now more than 2 months and I am waiting for the written agreement. Strangely, since the supposed agreement I have been receiving calls from different "relationship managers" looking for the same information as if I was newly applying. And I am 2 weeks away from agreed timelines for 1st payment due in May.
Urrrrrrrr I want to join any class action suit for this company. They need to be exposed.
Product or Service Mentioned: Wells Fargo Loan.