We recently went through the Loan Modification Process. What a Pathetic Joke! After a year of going through the "process", we finally got a modification on our monthly mortgage (very minimum and definitely NOT worth the stress we went through!).
After a year of re-faxing documentation and speaking to "Representatives" (more like idiots) who didn't know what they were doing and just told us any *** to get us off the phone. After a long process and after us being told everything is fine, the next day we received a letter of FORECLOSURE in the mail. It finally took me writing the President of the Company to get action -- and that barely worked!!!!
We still have major problems in dealing with WEllS FRAUDGO. When we call with simple questions about our mortgage, we ALWAYS get the runaround and 100 different answers from their "representatives". It is almost like they WANT to *** and see you fall flat on your face.
It is horrible that this "Program" was set up for people going through a hardship, which we are - my husband lost his job -- and all they do is make your situation so much worse. What goes around comes around!
I hope they get what they deserve in the end for messing up so many people's lives.
Product or Service Mentioned: Wells Fargo Loan.