Update by user Dec 19, 2011
Just when you think a bad company can\'t get any worse they do.I managed to identify and get a miss applied payment corrected and all of the late charges it created reversed.
I am assuming that the powers that be in this company don\'t like it when you point out mistakes, because I have since received a letter stating that per MY request I have been removed from the mortgage assistance program. This was news to me as I had made no request at all. Calling yet again and being passed around to a few people they tell me that since my payments are current that THEY dropped me from the program. I was livid to say the least.
I am now embroiled in a letter writing campaign to get someone in a position of authority at Wells Fargo to explain to me how they can justify their deceitful, misleading, underhanded tactics. I want to know if its their policy for their employees to drag out this process as long as possible so that their customers eventually give up?
I am not giving up!Someone there is going to answer for this.
Original review posted by user Nov 18, 2011
I have been trying for 5 months to get my mortgage modified. I have faxed and re-faxed all the forms they requested. I have called every week for months asking for a status, only to be told that its being reviewed by the underwriters.
Apparently they have 8000 + loans in active foreclosure with sales pending and have to review those first. At this rate my loan will never get reviewed.
I took money from my 401K to catch up my payments and they applied them incorrectly and now they are telling me I am 2 months behind again. I tried talking to them tonight, spoke to 4 different people, got cut off once and in the end was told they couldn't help me.
Review about: Wells Fargo Mortgage.