My husband and I bought this home in 2006. Our mortgage is $1550 per month. My husband does flooring for a living.. when the economy (housing) fell, last summer we were in foreclosure and tried to save our home. We paid a lawyer $1550 to lower our interest rate and put what we were behind on the back of the loan. Instead, our payment went up $150 per month. In May of 2010, we applied for the HAMP program (Obama). We were told not to make a house payment by Wells Fargo (our lender) because we would be more "apt" to be approved. I filled out the paperwork, sent it in. They called and said we were "missing a few pages not signed". So we signed those, faxed them in. Then they said our profit and loss sheet for the quarter was wrong because it said "jan 2010 to march 2010" and should have said "jan 1, 2010 to march 31, 2010".. so we had our account fix that and I faxed it in. Time went by with no word, so we assumed they had everything they needed.
August 16, 2010 I get a letter (by now we owe for june, july and august mortgage which is a total of $3500.) I get a letter stating 'we were turned down for the HAMP program because we failed to get them the paperwork they requested' WHICH IS A LIE!!!!! I faxed EVERYTHING to them over and over and over. so... confused my husband called them. They ask us for hardship letter, our bills, our budget, and we have filled out that paperwork about 5 times in the last 12 months with no result. We fill it out, mail it in, Wells Fargo never calls us back or mails us anything. We call again, they want to "fill the paperwork out again because they have record of ever having received it".
Upset, I emailed the President of the United States and explained my story. What I got in return was an automated response saying "how sorry they were" and for us to "reapply, try again".
On Monday august 23, 2010 I get a denial letter from Wells Fargo stating we were "denied" any loan motification because 'we failed to give them the information they needed'.. ANOTHER LIE!!! We have told them, faxed them, mailed them, those *** papers over and over and over and over and over and have begged for help for the last year straight.
So, On Wednesday August 24, 2010 we get a letter from Wells Fargo stating "we may qualify for the HAMP program, there is help out there" (it said).. so.. my husband calls yesterday, August 25, 2010. The guy we spoke to give us the run around... and said (he was on speaker phone) and he said and I QUOTE "Well sir your probably not going to qualify for the program so I wouldn't bother reappling". and my husband said "why wouldn't we qualify?" and he said " WELL OUR COMPANY, WELLS FARGO, IS CUTTING BACK ON APPROVING ANY HAMP QUALIFIED CUSTOMERS SO YOU PROBABLY WON'T GET APPROVED"..
and then I GOT ON THE PHONE, and I said you listen to me... you can't tell someone not to reapply for a government approved program because you personally think "we might not get approved".. I said you WILL let us reapply or I will call every major news media outlet I can possibly think of and tell them what you just said to me".
In the end, he was a *** and wouldn't help us AT ALL. We are now 2 months away from foreclosure and will lose our home.
Thanks Wells Fargo, I hope your company goes down the drain and you all end up jobless and lose your homes!!
Product or Service Mentioned: Wells Fargo Mortgage.