Have home projects visa that I have made monthly on time payments for 2 yrs , my last payment arrived 1 just 1 day late and a $35 late fee was applied. I called customer service to have removed and was advised statement reflects due date and that if not paid by due date the late fee applies.
I expressed my on time history but it fell on deaf ears!
It is dishearting with the way the economy is today and every$1 means so much to us middle class americans that they would be so uncaring! At my final straw I asked that my account be closed and without skipping a beat they advised it had been done along with reminding me that there is still a balance owed on the account WORST CUSTOMER SERVICE/CONCERN EVER!!!!!!!!
Product or Service Mentioned: Wells Fargo Account.