Wells Fargo...disgusting customer service
My husband and I made the mistake of purchasing a bed from Mor Furniture. They process their no-interest payments through Wells Fargo, I have never done business with this bank and I now know why. They say that they have a customer service line, however what they believe to be customer service is a bunch of un-friendly phone operators.
We have been diligently paying off our bill and apparently missed the due date by less than 24 hours. Unbeknown to us, they charge an automatic $39 fee the second you are late, a fee that they claim is irreversible. The late fee then gets tacked on to your minimum payment...which would be nice to know about because when you don't reach the minimum payment, guess what you get slapped with again?! ANOTHER $39 FEE!!
I was treated so rudely and coldly by their "customer service" that when I started balling on the phone because being a one income military family with a baby due any day, $80 doesn't just appear out of thin air for us, the woman said there was nothing she could do and she wasn't going to remain on the line and proceeded to hang up.
I plan to keep calling and try pleading my case over and over again, even though I have a feeling that they are going to keep their cold-hearted unflinching position. Apparently they feel that $80 to them is more important than $80 to my family. I am so disgusted with how awful they treat their customers and work hard to find any way to scam them out of money. I will never ever do business with such an awful company. Wells Fargo should be ashamed with how badly they treat customers. I feel so victimized, others should be forewarned to stay away from such an awful bank.