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I have been harassed on numerous occasions by this company . They harassed me and my children called relatives and discussed my bill with them.

Only after contacting the better business bureau and the State Attorney Generals office did they stop calling me at work , However they flat out lied and stated falsely that they had not made such calls . I called them today to make a payment and told them that I could only make the previous months payment today , November payment came due today, I told them that I missed 14hrs of work this last pay period as we do not have all the work ours that I am scheduled for , That I cant tell them when I can make another payment as I don't know how many hrs I will be working next week either, I was told that that was no excuse for the having a late payment, she refused to tell me how much my total payment would be and hung up on me , Worse service rudest people i have ever dealt with as well as liars, never do business with these people, Its funny how when they were in trouble the bankers felt like the poor citizens of these nation should feel sorry for them and bail them out without our consent we the taxpayers were asked to help them but now when its our turn they act as though we are of little consequences and *** under their feet.

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Anonymous
Wilson, North Carolina, United States #652614

I've had loans from other companies before. Wells Fargo has the worst customer service representive.

I have ever dealt with. Scott is very uninformed on how to handle customer relations and terminology. I had my own financing set up and the dealership told me Wells Fargo would give me 1 percent less interest than my what I had planned.

I am now going back to my old finance company and I do not care if I have to pay the extra one percent to not have to deal with someone like him and to avoid the phone calls placed at 8:59 at night.

Anonymous
#642972

daaanng that so sucks & i have only made one payment so far but they did it wrong. they actually :grin took my payment twice lol.

i am going to point out their mistake but they must have monkeys working on these computers! lmao but sorry to hear all the complaints because it is illegal for collectors to call you more then 3 times a week, call/go to your work, discuss info with anyone other then you, and they cannot call your cellphones. you can charge them with harassment! p.s.

does anyone know how many days we can be late without it affecting your credit score???

and how much they charge a day? i've bin looking on the site and googling like crazy but nothing :x

Anonymous
#505331

Now I'm scared!! I just got a car loan approved with them!!!

I don't like all these complaints..

but maybe if I pay on time everything will go smoothly right? :o

Anonymous
#456521

They are the worst ppl to associate with. Liars!!!

I'm thinking about selling my treasured Cadillac Escalade just so I don't have to deal with their *** anymore. So tired of them!!

Anonymous
#433855

Absolute worst customer service I have EVER experienced! I was $66 dollars behind and was harassed by them like a psycho ex girlfriend, calling my work, home, cell, sending people out to my home etc.

why is it ok for them to harass me this way?

Maybe they should be harassed with the same tenacity about repaying US the TAX PAYERS that bailed their sorry *** out! I will never do business with them again, and if possible I will transfer my loan else where so I don't have to deal with these *** bags.

Anonymous
#432770

Wells Fargo Dealer Services is the worst bank I have EVER dealt with! I have never been late or short on my payments, so please don't judge me right off the bat.

My problem is, is that whoever processes their payments are the biggest idiots known to mankind. With each payment I send the current amount owing PLUS an extra amount which I specifically state is for principal only. But the incompetents apply my entire payment to the future months payment, which is their way of collecting extra interest. I have been calling them every single month to fix their error.

I have even called every day the past ten days, as they applied a $6400 principal only.payment to my current and future months payments. Each phone call results in a two reading through the account for a good 30 minutes in which they still can't comprehend what the issue is. In the meantime, I sent February's payment, with additional principal, and I noticed today they still didn't apply either two payments correctly.

How effing hard is it to apply a payment to an account when I provide clear posting instructions? They will receive an irate phone call from me on Monday, and if they refuse to rectify the situation immediately, I will place a BBB complaint.

Anonymous
to brittany Minneapolis, Minnesota, United States #589791

I'm having exactly the same experience with them as you, Brittany. Twice they applied my principal pre-payments mistakenly as advances toward next regular payments.

Twice I had to call them to fix their error. Then after the second supposed correction, they completely un-applied my extra amount to EITHER principal or regular payment and instead called the amount past due, slapping me with a late fee.

I have submitted a complaint with the BBB. If that doesn't help, I'll either ask the dealer that sold me the car to start a refi with a different lender, or I'll talk to an attorney, or both.

Anonymous
to PaulL Minneapolis, Minnesota, United States #589793

I forgot to mention that I continually remind this organization that it is illegal in my state of residence (Minnesota) both to prevent a borrower from making pre-payments and to charge fees / penalties for pre-payments. Unless WF Dealer Services is just that incompetent, I'm becoming convinced that this "process" is their way of skirting around the law. They don't make pre-payments impossible, but they just make them extraordinarily difficult.

Anonymous
#432682

So wells fargo told me to pay by 2/16/12 so I paid on 2/14/12

So I go shopping when I come out my car is gone come to find out

My car got repo when it shouldnt have when I call the bank they tell me its my fault so I ask my self u got ur payment n u stil take my car

Anonymous
#430736

I had fallen slightly behind on my car payment. 33 days behind I was told when the wells fargo agent called me while I was driving.

he repeatedly asked for my checking number and routing number which I would repeat that I was not at home and did not have that information. I let him know that I intended to make a payment, and that if he could hold on the phone 5 more minutes, I would give him a confirmation number (paying through western union). He let me know that they were closing in 4 minutes and that he wouldn't wait for me, and instead would put in an order for my car to be repossessed. I told him he should do whatever he has to do, unless he has any other advice that would help me out.

I let him know that if it was a problem to wait on the phone for me, i would call in the morning. he flat out called me a liar and that i had no intention of making a payment... at which point the discussion got heated.

Shortly after, a supervisor intervened, told me my checking information was on file, and i could set up a payment over the phone. i setup the next three.

Anonymous
#426635

Just signed a contract with Wells Fargo for a car loan. Interest rate was literally HALF of other offers. I will let folks know on here how it goes.

Anonymous
#423338

I too am a customer of wells fargo dealer service and one time when I had fallen behind on my payment I had made an extension in order to pay off the late fee and that my monthly payment would go back to normal. My regular schedule monthly payment was supposed to be on the 23rd every month.

They told me that I had changed it from 23 to the 6th every month. I DID NOT made that change and that they said I had signed it the last time some guy I had talked with on the phone last year of March was JASON RIVERS. I never even signed the papers by changing it to the 6th. He didn't even send me papers to sign it and I don't even remember doing that.

I talked with the woman and she asked me do I wanted the copy of my signature and I told her to send it to me by mail but I never even received it yet. I will call them first thing tomorrow because this is not right at all.

It is getting to the point there I'm starting to lose patience with their services and I need to do something to resolve this. :(

Anonymous
#417320

I have been on hold with them a total of 2 hrs. today!! I am TRYING TO PAY THEM!!!

Anonymous
#416962

To all of you hard working citizens in the world that try to call wells Fargo dealer services i feel for you because they are the rudest and nastiest company i have ever in my life had to deal with there representatives cross serious lines make you feel like skum. I thought companies always say to keep in touch to work with them if you are having difficulty.

when i tried to tell them i am having a very hard time financially they said my situation has been affected to long !

like there gods pretending the economy has not been bad for how many years now ? i dont know i just cant communicate with these people there pitbulls i guess they think their so cool that they can hide behind a phone and treat people this way

Anonymous
#414605

milton delaware police department is bad need to fire all of them and hire new.maybe they can solve some problems with theft then.maybe if they would stop sitting in packs outside of bars and stoplights they might get something done.you would think they would be better being they hired two new officers but there not maybe they need some detective training. :( :(

Anonymous
#414596

:sigh :( wellsfargo operators are terrible

Anonymous
#413021

Dealer services is horrible!! Called numerous times and waited on hold for about a half an hour just to be hung up on.

How am I going to get any information for my account if I can get a hold of anybody? When I have gotten a hold of anybody, why do they have such an attitude.

I am a consumer, you make money off of me, I pay for your wages..... This company needs some serious customer service training.

Anonymous
#405935

i wish to talk to someone about my loan thanks

Anonymous
#399914

I work for this company and I must say that wells Fargo is a lot better then the previous company I worked for which was Santander. Santander use to call there customers 5 and 6 times a day if the acct was past due.

Wells Fargo has. Better standards then that. The problem is customers get mad cause they are past due like we caused them that problem. Then they get mad when things don't go the way they feel it should go.

They same TGIF the customer has rules on there job so do we. If we let everyone go Scott free we wouldn't have a job.

Anonymous
#398462

For those of you who are being called by wells fargo dealer services and feel you are being "harassed"... this can all be solved with one simple action which will also keep them from calling your family, business, and other numbers trying to collect on your vehicle. This method is a fail safe, 100% proven way to ensure you do not receive these kinds of calls...PAY YOUR BILL ON TIME!!!!!!!!!

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