Product: Wells Fargo Customer Care Clear all filters (50 of 50 reviews match)
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In short after the passing of my father Wells Fargo is completely disorganized. So many frustrating waste of time phone calls and transfers to the wrong departments. People die every day, they are a bank to thousands of people, you would think they would do a better...
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1.0
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Wells Fargo Customer Care
#1098137
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gust 20, 2017 We have contacted Wells Fargo by phone and email at least twice and faxed documentation from our city tax office that proves our taxes are paid in full for 2017 at LEAST three weeks ago. We were told they'd review it and send us a detailed response. What...
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Wells Fargo Customer Care
#1090492
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I have been banking with them 26 years, currently in process of pulling all saving checking, 3 brokerage and my mortgage with them..to long of story to try to explain, however i have gotten the biggest run around..transferred to about 10 different departments who...
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1.0
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Wells Fargo Customer Care
I didn't like
  • Got a huge run around filled with lies
  • Spoke with 5 people to no avail at getting my money
  • Misleading customers
#1086320
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Wells Fargo - Customer service

#1108142
Called customer service about unrecognizble transiction which is $198.89. Her name was Sussana or whatever. She wasnt helpful at all and rude. I asked her conf# just twice she already sounded so ennoyed because i asked twice. I actually dont understand watever she was saying...
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Wells Fargo Customer Care Review

#1004427
1.0
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Could not get ahold of a representative on the phone to save my life. Always one "special offer" after the next on the 24/7 lines.
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Wells Fargo Customer Care Review

#980307
Wanted to put my check from my insurance company in the bank. I needed Wells Fargo to simple my sign off on the check. You would have thought it was a million dollar check and I was a thief!! Needless to say I'm looking for a new mortgage company. And I have two separate mortgages with them with excellent history. Too bad they have crazy people working there!!
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Wells Fargo Customer Care Review

#972072
2.0
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I had an issue with 2 charges and so i called claims department then they said alright we will check it out. Well in the mean time i called the 2 people that charged me and i got a hold of it. Then the next day i try t call the claims department to say hey i got a hold of it and it is all figured out but they would not answer.
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We want a letter verification from the bank to our daughter school resgiter .Banking can't give to us. we have to call Well fargo service. Frist , lady Kim said she sent it to us email. Two hours we saw nothing, we called back, orther guy we forget name, said that can...
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Wells Fargo Customer Care
#1066127
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I also only receive form letters which only say that they are looking into it and will get back in x amount of days.. X amount of days passes and no satisfaction. Now Wells Fargo has sent me a letter stating that since I have not claimed the check it will go to the...
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1.5
Product
Wells Fargo Customer Care
I didn't like
  • Dismissed
  • Being lied to
#1019291
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I had one wells Fargo inspectors come and take pictures. I looked out my front door window because my dogs were barking. This inspector got back in his car at started shouting at me, I couldn't make everything he was saying because I had the door closed but I could...
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1.0
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Wells Fargo Customer Care
#995750
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Wells Fargo - Customer Care Review
I've been on hold for over 30 mins !Now almost a hour !! Just to talk to someone ?What kind of bank is this I'm totally going to close my account after this
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Wells Fargo Customer Care
#986758
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I have never, in 34 years of business, never seen such shabby, incompetent, miserable service. I am a contractor that has completed work for one of their clients. I am owed $3200.00 and these buffoons at loss prevention CANNOT competently produce a check and move it...
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Wells Fargo Customer Care
#947786
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Wells Fargo customer service must be replaced by people who knew the meaning of customer service. I am complaining about the error they made on my check deposit and charded me $12. Customer service didn't apologize for the mistake instead her voice is louder than mine....
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1.0
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Wells Fargo Customer Care
#940306
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No one is exempt! I understand this is a business, but; to STAY "in business", I suggest, Wells Fargo CEO, make revisions to their hiring practices, and listen to the cries of their customers. Customer Service means a lot to most consumers. There are plenty other...
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Anonymous
Anonymous

I had a horrible experience with a man named Martin when I tried to ask about my mortgage. He was down right evil and insisted he be called Marteen not Martin. If you reach ...

1.0
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Wells Fargo Customer Care
I didn't like
  • Customer service
#938525
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