We had an automatic debit that was allowed to go through on our account for 600.00 more than our available balance at the time. The bank "made the decision" to let the payment go through because of our good credit history!
We asked why the payment did not just bounce, since there were lack of funds to cover that debit. The bank said on automatic debits, they will always go through regardless of the balance. SO... Thanks to Wells Fargo our family had a negative 600.00 account balance for a week.
We had to sell our patio furniture to cover our expenses until our next paycheck got deposited.
THEN Wells Fargo started hitting us with overdraft fees at 35.00 a transaction because other smaller debits had posted, but not completely gone through our account as well... They REFUSE to re-imburse our account for the overdraft fees!
I have never experienced such awful customer relations until Wells Fargo took over for Wachovia. They are the WORST COMPANY I HAVE EVER DEALT WITH PERIOD!!!!!
Product or Service Mentioned: Wells Fargo Account.