I am disgusted with the clumsy Wachovia -> Wells Fargo conversion! I have banked with Wachovia and it's predecessor banks for 30 years, gone through a number of mergers/conversions and this is THE WORST!
Have you noticed that on the main Bill Pay screen they changed the Payee Name to whatever was your "nickname" for the account in Wachovia?. So you want to pay Georgia Power, oh no, it doesn't show up that way. You have to figure out what the nickname was and, oh, it is truncated so half of it is missing...or if you didn't have a nickname it shows up as an account number! Are they nuts? Or just very, very *** and arrogant? Customer service says you can't edit this, you have to delete and re-enter all of the accounts. Take it or leave it. Guess what? I'm leaving it!
It's ridiculous to have to read a 100 page document to transition to a different bank. I'm taking my business elsewhere and I'll bet I don't have too read 100 pages. And the extra 5 day lead time is the icing on the cake.
Product or Service Mentioned: Wells Fargo Account.