Washington, District Of Columbia

I have tried three times to get a modification,after each time they say they didn't get paperwork.I send them what they ask and they say later they didn't get it,but not until they stop answering the phone and the deadline passes.Wellsfargo must think that I like wasting their time and mine,they know I'm trying but they will not help.Plus every few weeks I get a new person to deal with and have to explain everything again and again.Why can't this thing be simple they know what your trying to do and they make it so dificult and personal.

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