Each time we talk to the Home Preservation Specialist, we are told to submit information so that they can give to underwriters. We have submitted at least three packets of information in the past month, still information has not gone to underwriters for modification.
Now we are informed that we are in foreclosure. We are now told to send that same information. We can hardly ever speak to our assigned Specialist and she seldom returns your calls. We don't know what to do at this point.
I thought Well's Fargo was about helping people keep their homes. Help!
Product or Service Mentioned: Wells Fargo Loan.