Recently I have sent several information to Wells Fargo only to find that of the five times that I faxed AND mailed the information they claim they have not received it despite fax report in my possession. Information in their system have been deleted; they fail to educate CSR's regarding their process of MHA, fail to send notices informing CSRs whether or not they qualify for specific program, and no response is sent to inform the CSR they are interested in formal complaints lodged.

Worse of all, they do not record their conversation and will not speak to you if YOU make them aware you are recording them.

Product or Service Mentioned: Wells Fargo Mortgage.

Company wrote 0 public responses to the review from Jun 08, 2010.
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