Very recently I did a stop payment for a couple of pre authorized debits from another horrible company, Midland Credit Management, reason being I lost my job and I couldn't afford the monthly payments. I called Ashley from Wells Fargo and she informed me that the stop payment should go through for both transactions and I am being charged for them. Fine. But then three days later, I look at my account, and one of the debits went through! I was pissed, and I called Wells Fargo bank and asked what the *** was going on. The associate said that I didn't give the correct information. I did not understand that because I gave all of the information that was asked. He said that they were not given a check number from me. I NEVER WAS ASKED FOR A CHECK NUMBER!!!
I then asked to speak to the manager. She said as a "courtesy" she was going to reimburse the stop payment fees. She also said that there would be no more fees on my account, and to confirm that, I should call next week. I check next week, they charge an overdraft fee on my account. I was livid at this time and I was yelling at them. I feel bad for yelling, but this was ridiculous. They spew the same *** that since this it was received as a check and there was a check number, then they couldn't do anything about it, even though I did not give them any check number, they didn't ask for one. If that was the case, then why did they stop the other debit that I asked them to do? Both of my transactions had these random check numbers from MCM, both were requested by me to stop payment at the same time, yet they stop payment on one, and let the other, more expensive one go through, and they have the audacity to charge me for it? These people don't care, and when I get straightened out with my finances, I am going to search for another bank.
Also, I would avoid Midland Credit Management like a plague. NEVER give these *** your account number for a preauthorized debit. Also these people are very rude. One of these hags hung up on me when I was trying to straigten this out.
Product or Service Mentioned: Wells Fargo Account.