Not resolved

Good Morning, Just left Headland, Al., branch of Wells Fargo. Tried to get a new or replacement card that carries $25 dollar user fee or annual usage fee.

No remember when you are talking to these people , they have your account on the screen with credit action history up front. I asked to upgrade to Propel card, with no user or annual fee. I had to do an interview per agent on phone. Headland, Al.

bankers knew nothing of this procedure. Remember my account is up on the screen. They also had to have a banking witness. She also knew nothing of this procedure.

Fine and well. The first question they asked in front of God and all people in the bank, what is my monthly income. I refused to allow this in public hearing. My account is on the screen.

I walked out of the bank in front of Patrick Bolin and the female witness. Folks there are more banks than Wells Fargo.

Product or Service Mentioned: Wells Fargo Banking Service.

Reason of review: The left hand did not know what the right hand was doing.

Monetary Loss: $1.

Preferred solution: Let the company propose a solution.

Wells Fargo Cons: Interview process.

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