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Wells received my mortgage check on or before Jan 10th 2018 ( stamped on check itself ) By the 16th of Jan the branch in Seattle could not see the check in it's system. The Wells branch thought I should put a stop payment in for my Boeing Employees Credit Union check.

Of course this cost me $25.00. Even though the check did clear on the 16th why was it not visible in the system ?

I ask Wells to pay this fee and they said no. The concern was I was noticing online the check had't cleared yet and the 16th of each month is the deadline to avoid a mortgage late payment fee from Wells.

Reason of review: Poor customer service.

Monetary Loss: $25.

Location: 401 Broadway E Ste B, Seattle, WA 98102, USA

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Who still pays their mortgage with a check?

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