Wells Fargo - Their irresponsible behavior ruined my credit
Wells Fargo Home Mortgage Written Correspondence
P.O. BOX 10335
Des Moines, Iowa
To Whom It May Concern:
I am in the process of relocating from Rio Grande, Puerto Rico to Amarillo, Texas as part of my job. I currently own a home in Puerto Rico that is financed by Wells Fargo. The company that employs me as a General Manager asked that I transfer to Texas.
On May 4th, 2009 I went out with a realtor provided by my company to find a new home. As part of the relocation package I am placed in temporary living until I can find a new home and upon closing all of my belongings are then transferred to my new home.
When I contacted the relocation specialist regarding the interest I had in a home I saw, and that I was interested in buying, I was instructed to call Wells Fargo to pre-qualify for a home loan. I called the number she gave me and spoke with a gentleman. He asked some questions such as SSN# etc., and then after a few moments informed me that I did not qualify for a home loan. I was stunned! When I asked why he informed me that it was because my credit score was below 600.
I will take a moment to let you know that I have never missed a payment on anything in my entire life. So when I asked how I could have a score that low he proceeded to tell me that it was because I had been late on 8 payments on my mortgage with Wells Fargo!
I told him that I had never missed a payment on anything. He then informed me that my wife had called a while back and asked if arrangements could be made to split one of our payments over 8 months. Apparently, my wife, in trying to appease my daughters request for funds in order to change living arrangements in college, called Wells Fargo and made these arrangements without my knowledge. I had previously spoken with my daughter and had told her that I would not fund this change in her living arrangements.
However, the point is that Wells Fargo did not have my authorization to conduct this transaction. At no point in time did I ever authorize my wife as being able to conduct ANY transaction with Wells Fargo.
While I understand that my wife did this with my daughters best interest at heart, she states that no one at Wells Fargo told her she could not do it. Furthermore, no one informed her that this would have a negative impact on my credit score.
In this day and age of "Identity Theft" I cannot believe that an organization such as Wells Fargo would allow this type of thing to happen. I am completely disgusted with your position on this matter and demand that you take these late payments off of my credit report. Your company acted irresponsibly and I will not accept your punitive action towards me.
Should you decide to hold fast to your position, I will have no recourse but to assign this to my attorney.
I look forward to your decision and hope that you do the right thing.
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