On July 1, 2016 I wrote my check for rent check number #1653 for $1519.00, I flew out of town the same day 4th of July trip. I was in a store and trip to make a purchase they told me the card did not work.
I was astonished left the store immediately logged into my back to see the check for $1519.00 was pending twice to my account and the back had the nerve to take money out of my savings to cover the duplicate posted item. I was highly upset, I called them and they said they would put in a dispute about 5 business days. On Tuesday I put in another call when I still saw it was not resolved. Meanwhile the vacation I had been waiting for all year was ruined from the stress and lack of money I had on this trip.
I have so upset with Wellsfargo, I am going to write whoever I need to to make them aware of this.
I am a financial auditor for a 100 billion dollar company, there is no way the same check number should be accepted in a system twice!!! Wells Fargo has serious financial control issues.
Product or Service Mentioned: Wells Fargo Banking Service.
Reason of review: Ruined 4th of July trip!!!! Rent check processed twice.
Monetary Loss: $2500.
Preferred solution: Full refund.
I didn't like: Lack of communication, Holding on phone for 10 min should be able to leave number, System issues same check number allowed twice, Internal control weakness duplicate check number.