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My name Is Lewis Jackson, I experienced my worst ever banking experience in August at the 6112 McCart ave Fort Worth, Tx. I went to the bank to make a cash withdraw of 3,500.00 I gave the teller Angie Garcia my driver licenses and debit card, the tell took them and stayed gone for several minutes.

When she came back she asked me what was my last deposit after I answered her I asked her was there a problem she replied you could be committing fraud I dont know you.. I cant believe the bank that I rave about so much would ever talk to a customer this way.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

Location: 6112 McCart Ave #100, Fort Worth, TX 76133, USA

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Kayla Marie Armstrong

Literally nothing happened. Tellers are trained to do that.

Would you want someone who happens to have your info to be able to just waltz in and withdraw money from your account? These procedures are in place, especially when withdrawing such a large amount.

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reply icon Replying to comment of Kayla Marie Armstrong

Well, how else do you think that people get money from their own account, luv? He had a DRIVER'S LICENSE and DEBIT CARD.

With this, he should be able to access his own money. If this is the bank's practice, then they'd suspect everyone, don't you think? I go into the bank and swipe my card at the teller's window. This is all I have to do to get money.

It is bad service to receive from a bank, especially when they do not go the extra mile to let account holders know of the documents they need to bring into the bank to withdraw cash over $2000.

Tellers might like to use more professional language and mannerisms in cases like these, and simply ask for the required documents. If the customer can supply them, then no need for them to go all Sherlock.

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