Wells Fargo
Reviews and Complaints

I noticed my account was over drafted and saw that there was a duplicate payment on my account from a vendor (pending transaction). I asked them what to do and told them I needed the money right away. They told me to make a claim of duplicate payment. They advised that I would not have money in the account that day but to call claims the following morning once it had posted and they would issue a credit to my account right away. I asked them to reiterate that I would get the funds back the next day. They said yes. I called the next morning (Saturday) to find out that they will put credit on but it will take 1-2 business days to get funds. I called again to see if I would be told yet a third story and was given the same answer but they also stated to keep an eye, it "may come" before that time. I then asked for a supervisor as I wanted to confirm what information was correct.I did speak to a person from Senior Escalation Dept who advised that what the third person told me was true, that it could take 1-2 business days. Now I am without money for Easter and the next few days.