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Advanced Reviewer

Fearful of security of debit cards

3 times in the past year my debit card was compromised. This leads me to believe the problem is internal. Especially since I had my last card for only 2 weeks and fraudulent charges were appearing. Tried to resolve it over the phone,but was unable to. That was Saturday, then on Sunday when I tried to make a purchase it wouldn't work. On Monday I went to the bank in person to see what happened. I found out the person I had tried to talk to on Saturday had reported it as stolen. Since I would have to wait AGAIN for a new card, I decided to close my accounts with them. I do believe Wells Fargo has an internal security problem. User's recommendation: Avoid Wells Fargo
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1 comment
#2336149

on second delivery of credit card. first replacement never arrived, however notified by e-mail Fedex and DHL for confirmation of address.

both firms had the same code to proceed, this also happened the first and saying I have to pay $1.95. I would have to pay with a debit card. No way.

Awaiting to see if the second time is a charm and get my much awaited new credit card. my original credit card was compromised,

ID
#4578045 Review #4578045 is a subjective opinion of poster.
Location
Foley, Alabama
Pros
  • Getting early access to electronic funds
Cons
  • Compromised debit cards 3 times in 1 year
  • Compromised debit cards 3 in one year
Preferred solution
Apology

Wells Fargo is keeping me from logging into my credit card account

I heard the balance of my credit card and it sounds like there are unauthorized charges on my accredit card, and I forgot my log in information, well Wells Fargo customer service and supervisor are not helping me to login to review charges and to make a payment which was due on the 28th of this month.

User's recommendation: Stay Away From Doing Any Business With Wells Fargo.

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ID
#4628460 Review #4628460 is a subjective opinion of poster.
Location
Albany, Georgia

Your on line banking and your on line customer service sucks.

your on line banking and your on line customer service sucks.for two hours I been trying to login to my account but no luck. not sure why my account got locked in first place.following your on line instruction to reset the PWproduces no result, calling your support team did not not help to login to ny account. I am about to close my account with Wells Fargoonon.
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ID
#4620225 Review #4620225 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

Release the title on a vehicle in my possession

I am not able to speak with a representative to address the problem of needing a title released to license a vehicle in my possession
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ID
#4601511 Review #4601511 is a subjective opinion of poster.
Cons
  • Virtually impossible to get results over the phone
Preferred solution
A title released

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New Reviewer

Customer service

should'nt have changed log in,I've had nothing but trouble sence the change,and I still cant log in ! very frustraiding !

User's recommendation: stop making it so complicated.

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ID
#4569198 Review #4569198 is a subjective opinion of poster.
Location
Tullahoma, Tennessee
New Reviewer

Checking acct

I left my cash app on a tablet that some people I was never friends with got ahold of the tablet and transfered money to themselves from my account at Wells Fargo.

User's recommendation: Never leave your major cash applications on any device other than your primary device.

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ID
#4554768 Review #4554768 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer

Checking acct

My cash app was compromised when it ended up on an old friends tablet. They in turn cash apped themselves $400 plus. I reported this activity to customer service and I'm hoping this issue can be resolved because I'm without funds for food. I no longer associate with these dz

User's recommendation: Don't put your money accounts on any other device than your primary device..

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1 comment
#2332434

You should have filed a police report.

ID
#4554720 Review #4554720 is a subjective opinion of poster.
Location
Seattle, Washington

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New Reviewer

Credit card customer service doesn’t know what they’re doing.

Finally asked nicely to be transferred to someone else, only to be transferred to the wrong department. Then the next representative has volume too low and when asked to please turn it up a little, will immediately cut you off! Had to talk to four representatives just to review charges for fraud. American Express is much, much better!!!

User's recommendation: American Express credit card.

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ID
#4550558 Review #4550558 is a subjective opinion of poster.
Preferred solution
Representative retraining evaluation

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New Reviewer

Account termination

I was the victim of fraud while trying to get a loan. The loan company deposited money into my account, then I was instructed to give the money back through a third party. By the time i realized what happened, they ask for a return on their deposit. The bank gave the bad guys their refund and told me i was responsible because I gave up my info willingly. The treated me like i was the perpetrator, and they closed my account after 25 years, and the lay I spoke to was extremely ruse and unsympathetic to my plyte. I will never use a Wells Fargo product ever again. After 25 years, they didn't even give me the benefit of the doubt and kicked me to the curb. I'm blown away how they can treat a customer like after 25 years. Shame on you Wells Fargo, shame. User's recommendation: bank somewhere else there is no loyaty there.
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1 comment
#2336407

I understand your pain.

ID
#4524710 Review #4524710 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$1000
Preferred solution
Apology
New Reviewer

A local bank employee in Frederick MD Wells-Fargo refused to supply paper loan transactions to me on the basis of my new IN drivers license, due to address update. The MD State Policerefused to accept

Branch employee will not provide paper, monthly personal loan statements as requested by my divorce lawyers Mallor and Grodner in Bloomington Indiana. He would not accept my interim, change of address drivers license because it was on a paper, though legal documents.

User's recommendation: Most bank employees have common sense and work around minor details. This one gentleman may cost his superiors to lose out to competitor banks!

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ID
#4512682 Review #4512682 is a subjective opinion of poster.
Location
Walkersville, Maryland

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Verified Reviewer
New Reviewer

Misinformation from customer service

I noticed my account was over drafted and saw that there was a duplicate payment on my account from a vendor (pending transaction). I asked them what to do and told them I needed the money right away. They told me to make a claim of duplicate payment. They advised that I would not have money in the account that day but to call claims the following morning once it had posted and they would issue a credit to my account right away. I asked them to reiterate that I would get the funds back the next day. They said yes. I called the next morning (Saturday) to find out that they will put credit on but it will take 1-2 business days to get funds. I called again to see if I would be told yet a third story and was given the same answer but they also stated to keep an eye, it "may come" before that time. I then asked for a supervisor as I wanted to confirm what information was correct.I did speak to a person from Senior Escalation Dept who advised that what the third person told me was true, that it could take 1-2 business days. Now I am without money for Easter and the next few days. User's recommendation: Just don't bank with them. It is getting crazy with these big banks.
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ID
#4499749 Review #4499749 is a subjective opinion of poster.
Location
Aberdeen, South Dakota
Pros
  • Happy when giving false info
Cons
  • Give false info with no way to correct but apologize
Loss
$1399
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Can someone call me as soon as possible about the...

Can someone call me as soon as possible about the mobile deposit being help please? 423994**** I need this issue resolved immediately
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ID
#4487800 Review #4487800 is a subjective opinion of poster.

What you want from me ?????

On hold for over 1 hr.with fraud department. Then i got recording Call back at regular business hr. I called at reg business hrs. This *** ben going on tooool long . Reported FRAUD in October Still on my Credit report. WTF. ???

User's recommendation: No recommendations here. All these questions make absolutely no sense at all. Someone opened up a account with Wells Fargo in my name never paid $6221 worth not mine I am not paying.

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ID
#4479560 Review #4479560 is a subjective opinion of poster.
Location
Owens Cross Roads, Alabama

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New Reviewer

Over abundance of miscommunication