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Horrible Experiences w/Claims Dept & Escalation Team

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Wells Fargo - Horrible Experiences w/Claims Dept & Escalation Team
Update by user Jun 22, 2020

Even though I sent this link to the WFB claims department, I've not heard a thing from them. They will push the envelope, knowing that government agencies are shutdown and even the bank is shutdown.

I don't understand why they don't do right by me. But, it's typical of monopoly banks; like I said in the video.

They only care about businesses making them millions or billions of dollars. I'm sure my income doesn't make much for WFB, so they could care less.

Original review posted by user May 23, 2020
Semper Fi Logistics (SFL 4 brevity) moved me in a horrible fashion, but what Wells Fargo Bank (WFB 4 brevity) did was even worse and added insult to injury. SFL damaged irreplaceable items, damaged replaceable but unfixable items, lost one of the arm cushions to a loveseat I cant replace, put my bed together incorrectly, and refused to hook up my washer/dryer. I have it in writing that I asked them to be careful with everything, but they ignored me in lieu of? I will write a separate review about them. I called WFB the same day all this happened, and the woman who answered the phone was completely sympathetic. She put a hold on the payment to SFL and filed a claim for me. Then, the nightmare began all over again. The claims department said they couldnt see the HD photo pictures I sent to them. I was confused about this for a while, but they said they needed them to be clear for Visa. That was a lie, because I contacted Visa who said they have nothing to do with claims department procedures or handling of claims. Come to find out, their antiquated procedures ran the color pictures straight from me into a black/white scanner and they couldnt make out the damages. I complained loudly about that, so they switched to a $75 payment I had to make to an appliance guy to connect my washer and dryer. They wanted me to have him write a letter that the reason he hooked them up was because SFL wouldnt. I told them that would be a lie, because it took me 10 days to find the guy and have him come out, and I didnt discuss the reasons for hooking it up with him. We went in circles about that, and she said she would record that I refused to have him write a letter on company letterhead. That man didnt own the company, and for all I know, he couldnt use their letterhead to tell a big fat lie for WFB. I told her to record that they were hinging everything on a $75 charge instead. Besides, the items damaged exceeded the cost of the move, which was almost $700. Because I wouldnt get him to write the letter, called them on the lie about Visa, they closed my claim and took the money back out of my account. Made me wonder if they even took it away from SFL in the first place or paid them already. My guess is the latter. Theyd rather cheat me than go after another business. I kept writing emails to the claims department who acted like they never received them or looked at them; read receipts on all. I was blowing a gasket about all this, because they kept making me relive the nightmare of a move and was adding a bunch of nonsense on top of it. So, I called WFB to ask how I could complain about the claims department. They told me I had to go into a branch and open a complaint against them. The bank employee didnt write down anything I said, gave me a number &;;;;;;;;amp; a phone number, and said someone would call me to get details about the complaint. I wait a week, and nobody calls, so I called the number and asked who was working on the case. They give me a mans name and told me he would call me. I asked them how they could investigate a complaint against the claims department without knowing what the complaint was? She said he would call. Another week goes by, and I call that number back, asking again, how they can investigate anything without knowing what they were investigating. Whoever answered told me he would call me, and a day or 2 later, a woman calls me from some Escalation department within WFB. I ask her the same questions, and instead of asking me why I filed a complaint, she starts babbling about the letter. I told her that was silly, and what about the black/white scanner where they couldnt see anything. She deflects back to the letter, and I deflect onto the lie the claims department told about Visa being involved. I have the email exchange with Visa. She refuses to answer anything and starts talking about the letter again. I told her that was unethical to have some guy write a letter about things he didnt know. So, she asked me to get a moving company to write a letter. WHAT? How can another moving company that wasnt there write a letter about things they didnt know? Im guessing now that was all a way to get someone else to come by and see the damages. Either way, Im majorly frustrated now, and tell her shes being insane and why? Of course, she doesnt answer that question, and I hang up on her, Im sure. Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against WFB. I left my account open until this is resolved, then I will change banks. No way am I letting a multibillion-dollar bank rip me off money I need back to repair items and compensate me for that botched move. Im a disabled elderly veteran living on a fixed income. They just dont want to do any real work, and the wolves are guarding the chicken coop again. UGH. Ive been involved in banking on and off with WFB since the 1980s. Look how they treat long-time customer!Sarcastic

User's recommendation: Beware of Wells Fargo Bank - No Go.

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Featured
ID
#1943502 Review #1943502 is a subjective opinion of poster.
Location
Duluth, Georgia
Service
Wells Fargo Claim
Pros
  • Product diversity
  • Website quality
Cons
  • Customers service
  • Escalation department
  • Claims department
Loss
$681
Preferred solution
Full refund
Most helpful review
I opened this type of checking account at Wells Fargo,because they say you have a second chance.I opened it on Saturday.I went on Wed. To cash a check,I was told there is a block on your account,you need to call this number.I called the number,I was told we are going...
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82 comments
#1632403

If a Loss Prevention department closes an account, then there is probably fraud history. A bank can close an account at their discretion for any reason, which is in the account agreement.

The bank will not call you.

They will send written notification in the mail because they are required to do so. All banks do this.

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ID
#238461 Review #238461 is a subjective opinion of poster.
Location
Provo, Utah
Product
Wells Fargo Checking Account

Purchase

Hello there so I saw I been purchased and taking my money out of my account and websites say that they wont I need them off and need that money back on my account
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ID
#3097581 Review #3097581 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer
I got so fat up about lost interest with this company, that I decided to refinance and never do business with this company again and tell all my friends and family, No one can believe what I have dealt with or heard of such. First it was I paid extra on principle, and...
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ID
#3094875 Review #3094875 is a subjective opinion of poster.
Location
Northwood, Ohio
Cons
  • No place to add principle payment on line payments
  • System is a mess
  • This is wells fargo auto
Loss
$462
Preferred solution
refund my money and stop taking out payments from my bank now.
New Reviewer

Calling at the customer service number.

Calling at the customer service number.Let me check that number is not working and that I am calling and it saying that its not excepting my calls
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ID
#3079232 Review #3079232 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Question

We have not had any loans with you regarding our home for many years. I am with navy federal credit union and I am refinancing and they are questioning a Deed of trust on my property
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ID
#3078927 Review #3078927 is a subjective opinion of poster.
Location
Brownsville, Wisconsin
Preferred solution
I need to speak with someone regarding a deed of trust with our property.

Efile

Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo never submitted, I then filed h&;;;;;;;;r filed submitted the threw efike , it was rejected, so I was told to call turbo again-! Because it seems the irs had a filling number with the same social , now I received turbo threw pdf, a copy of tax return, with my wells Fargo account, Noone answers my call whats going on
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ID
#3068489 Review #3068489 is a subjective opinion of poster.
Location
Bryan, Texas

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Verified Reviewer
New Reviewer

JUST MORE PROBLEMS WHEN THEY SAY THEY WILL HELP

I PUT OUT A COMPLAINT HERE AND THEY CALLED ME, AND DID NOTHING, THEY DIDN'T GO BACK AND REFIGURE THE INTEREST SAVINGS I SHOULD HAVE HAD, EXCEPT THEY SAID THEY DID AND I GOT ONE PENNY DIFFERENCE AFTER MONTHS OF PAYING 50 TO 100 MORE BUCKS. SO I AM GOING TO PAY THEM OFF AND GET RID OF THE CROOKS YOU SHOULD TO, THERE IS NO HELP WITH THESE PEOPLE EXCEPT RIPPING YOU OFF AS A CUSTOMER.

User's recommendation: DO NOT DO BUSINESS WITH THESE PEOPLE.

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ID
#3055694 Review #3055694 is a subjective opinion of poster.
Location
Northwood, Ohio

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Verified Reviewer
New Reviewer

After waiting 10 minutes, agent hung up on me due to "static".

I had to listen to awful music, while waiting for an agent. The auto system was terrible, each time I would try and give my acct number, the phone would cut out. When the agent came on the phone, she said she couldn't hear me due to "static"! So frustrating, as I could hear her. I asked if she could call me back and her answer was NO, she couldn't do that! I was calling them to quit taking accounts from my "bill pay" and hide them. They screwed me up one month as they removed two accounts that I pay every month, and put them into the "hidden payees"! I was calling them to quit messing with my payees. I am considering dumping Wells Fargo right now. So infuriating!

User's recommendation: Not sure about Wells Fargo anymore?

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ID
#3051662 Review #3051662 is a subjective opinion of poster.
Pros
  • Convenience
Cons
  • Customer service
Preferred solution
Let me decide what and when to pay my accts on my bill pay! Do not move anymore. Also an apology would be nice after that frustrating woman!
New Reviewer

ZELLE TRANSFER REFUND some hacked me

Also did small transactions with Apple Pay for small amounts of money from my account to another one I noticed today at like 11 because I wanted to see how much money I had to save

User's recommendation: Be extremely careful where youPut.

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ID
#3041944 Review #3041944 is a subjective opinion of poster.
Location
Lake Mary, Florida

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Verified Reviewer
New Reviewer

Who person is steal of woman or man

Who person is stole woman or man steal from my wells Fargo bank. Walmart $64.00 in Florida Dennys restaurant $16.47 in Florida Not mine and I don't and I don't I want my own in my wells Fargo bank And I want my name on credit card from Wells Fargo bank and I want my mail address. Not Deborah davis is not her wells Fargo bank and Deborah davis is wrong This my wells Fargo bank

User's recommendation: I want my own credit card on my name Jennifer Hankins.

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ID
#3027157 Review #3027157 is a subjective opinion of poster.
Location
Menno, South Dakota

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Verified Reviewer
New Reviewer

They did this without me

Wells Fargo Bank in a returning my money for a scandal they did to many people ad CPI to auto loan . The appointment was canceled with wells Fargo 48 hours in advance. They did this without hearing even my side. How is that possible. Then Wells Fargo didn't even give them all my evidence and tried to say they never got it when I have a email or 2 of them saying they got the paper work. ONT USED

User's recommendation: dont use.

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ID
#3022325 Review #3022325 is a subjective opinion of poster.
Loss
$15000
Preferred solution
Them to provide a fair amount and not 2000 ,500 less than wells fargo offered
New Reviewer

Lost card

Its upsets me that there is no longer a temporary card that you could receive from bank. I lost my card and have to wait 5-7 days to obtain a new one

User's recommendation: Things change to much when banking.

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1 comment
#2084543

"no longer a temporary" ? You've done this before ?

Get a grip and be more careful with important things. You're lucky you weren't carrying cash like we had to do before all this electronic malarky.

ID
#3017258 Review #3017258 is a subjective opinion of poster.
Location
Morrow, Georgia
Pros
  • No help
Cons
  • Couldnt help
Preferred solution
Stop changing banking options
New Reviewer

Rude Customer service representative

She was laughing because of my vocabulary which is not funny. She dont answer my questions directly.
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1 comment
#2084544

Failing to learn the local language is not funny , you're right.

ID
#3014906 Review #3014906 is a subjective opinion of poster.
Service
Wells Fargo Sales Representative
Pros
  • Nightmare
Cons
  • Failure to resolve the problem
  • Customer service reps
Preferred solution
Let the company propose a solution

Wire Transfer service fee

I am writing regarding the $45.00 wire transfer fee I was charged on 10/20/21, which I feel should not have been charged to my account. There is a statement that the Fees may be waived if funded from an eligible account type. I feel in my case, the business I have done with the Bank over my 44 years as a customer should be an important consideration for classifying my accountant, as an eligible account type and this fee waived. Thank you, Sandra Granja

User's recommendation: Don’t give up!

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1 comment
#2084545

"may" be waived.

ID
#3013948 Review #3013948 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Worst customer service ever. This bank needs to be shut down

I sat on hold for hours for the past 3 days waiting to speak to loss prevention. They put a hold on my check and closed my account. Due to my last previous account. I had lost my debit card and someone had deposit a 3700 fraud check into my account. When I found out about it I filed a police report right away about it. Now Wells Fargo is refusing to let me bank with them.

User's recommendation: Don’t bank here.

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1 comment
#2084546

They think you were involved in the 3700. incident but can't prove it.

They don't have to deal with anyone they choose.

Forget it. Get a new bank and be more careful with your debit card.

ID
#3013916 Review #3013916 is a subjective opinion of poster.
Location
Ankeny, Iowa
Cons
  • Does not allow timely access to contents of safe deposit box
  • Spoke with 5 people to no avail at getting my money
  • Worst service
Preferred solution
Let the company propose a solution
New Reviewer

Resolved: Personal loans

Update by user Oct 22, 2021

Company fixed the issue and I have been provided with full refund. Overdraft courtesy.

Original review posted by user Oct 22, 2021
Just denials on credit card and personal loans. Should not be so restricted and give those opportunity especially if they have an account with Wells Fargo Bank.
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Resolved
ID
#2997724 Review #2997724 is a subjective opinion of poster.
Location
Orange, Texas
Pros
  • Decent customer service
  • Fast website
Cons
  • No customer service
  • Rude representative
Preferred solution
Credit acceptance

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