Unclaimed
Wells Fargo Reviews
6.6M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
390K
PAGE VIEWS
3
ISSUES RESOLVED
Wells Fargo Net Promoter Score (NPS)
100
excellent
NPS
-100
100
- 100% Promoters
- 0% Passives
- 0% Detractors
Wells Fargo's estimated NPS of 100 considered to be excellent. 100% of users would likely recommend Wells Fargo to a friend or colleague.
Customer Satisfaction
Wells Fargo Reviews
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Verified Reviewer New ReviewerI have to call frequently about my service fees and charge for him and I’m not supposed to be is it in convince it means I have to watch My transactions for my own bank I was supposed to be able to tr
My transactions for my own bank I supposed to be able to trust Wells Fargo this has happened several months now Im hoping that they go bath in the last six months and give me every five dollar fee thats all to us and stop charging us for it every month we meet the criteria is a free monthly second
ID
Loss
$30
Preferred solution
Full refund
Question on rewards added to account on 3-20coild not understand representative
The representative was very kind, but I could not easily understand the accent. It was grueling to figure out the explanations for my call.
ID
Location
Roswell, Georgia
New Reviewer
Follow up on a claim
I reported a unauthorized charge on my debit card this am. Almost $700.00its being investigated & could take up to 10 days!!! I take EVERY precaution to protect my card this is the 4th time Ive had unauthorized chargesdo I need to change banks to keep my information & money safe???
User's recommendation: Watch your account activity DAILY….unauthorized charges on 4 different cards??? Lots of luck!!!
ID
Location
Pueblo, Colorado
No help
Giving me the run around to find out if they sent my taxes back and they were rude and very short but I talk to someone Saturday and they were very polite and tried but to call back Monday morning and now that I did they could help, when I know that they can because she was able to connect me to the write person
User's recommendation: To dig the information people need.
ID
Location
Wichita, Kansas
Employee benefits
My mother was an employee of Wells Fargo who has passed away. I have on three occasions sent in affidavits to retrieve her insurance benefits which are notarized and have not received a response in a reasonable amount of time. I have tried to contact the benefits...
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ID
Location
Reseda, California
Mortage
0. Stars they have to be the biggest crooks in the business. They just kept adding fees When you ask they just give you the run around and wont explain the fees. They are just thieves. Do yourself a favor and dont even go close to a Wells Fargo bank. They lie to you everyone tells you some thing different
User's recommendation: STAY AWAY.
ID
Location
Miami, Florida
New Reviewer
Extremely unhappy that I cannot link my line of credit to overdraft protection. This is terrible customer service.
See above!!! I have been a customer since 1995. Using the overdraft protection was important to me. I do not want to risk being short in my checking account when traveling. Just this week, I had my first uncovered overdraft which could have been avoided if I could use my line if credit. I travel a lot and do not want to have to watch my checking account so closely, I have an excellent credit rating and would like to be treated as a good customer.
User's recommendation: Find another bank.
ID
Preferred solution
Link my line of credit to overdraft protection.
New Reviewer
They hung up on me
i need to talk to them about buying my moms house my childhood home i am so desperate to get this house back
User's recommendation: go somewhere else.
ID
Cons
- Bo customer service
Preferred solution
Price reduction
New Reviewer