Wells Fargo

Semper Fi Logistics (SFL 4 brevity) moved me in a horrible fashion, but what Wells Fargo Bank (WFB 4 brevity) did was even worse and added insult to injury. SFL damaged irreplaceable items, damaged replaceable but unfixable items, lost one of the arm cushions to a loveseat I cant replace, put my bed together incorrectly, and refused to hook up my washer/dryer. I have it in writing that I asked them to be careful with everything, but they ignored me in lieu of? I will write a separate review about them. I called WFB the same day all this happened, and the woman who answered the phone was completely sympathetic. She put a hold on the payment to SFL and filed a claim for me. Then, the nightmare began all over again. The claims department said they couldnt see the HD photo pictures I sent to them. I was confused about this for a while, but they said they needed them to be clear for Visa. That was a lie, because I contacted Visa who said they have nothing to do with claims department procedures or handling of claims. Come to find out, their antiquated procedures ran the color pictures straight from me into a black/white scanner and they couldnt make out the damages. I complained loudly about that, so they switched to a $75 payment I had to make to an appliance guy to connect my washer and dryer. They wanted me to have him write a letter that the reason he hooked them up was because SFL wouldnt. I told them that would be a lie, because it took me 10 days to find the guy and have him come out, and I didnt discuss the reasons for hooking it up with him. We went in circles about that, and she said she would record that I refused to have him write a letter on company letterhead. That man didnt own the company, and for all I know, he couldnt use their letterhead to tell a big fat lie for WFB. I told her to record that they were hinging everything on a $75 charge instead. Besides, the items damaged exceeded the cost of the move, which was almost $700. Because I wouldnt get him to write the letter, called them on the lie about Visa, they closed my claim and took the money back out of my account. Made me wonder if they even took it away from SFL in the first place or paid them already. My guess is the latter. Theyd rather cheat me than go after another business. I kept writing emails to the claims department who acted like they never received them or looked at them; read receipts on all. I was blowing a gasket about all this, because they kept making me relive the nightmare of a move and was adding a bunch of nonsense on top of it. So, I called WFB to ask how I could complain about the claims department. They told me I had to go into a branch and open a complaint against them. The bank employee didnt write down anything I said, gave me a number &;;;;;;;;amp; a phone number, and said someone would call me to get details about the complaint. I wait a week, and nobody calls, so I called the number and asked who was working on the case. They give me a mans name and told me he would call me. I asked them how they could investigate a complaint against the claims department without knowing what the complaint was? She said he would call. Another week goes by, and I call that number back, asking again, how they can investigate anything without knowing what they were investigating. Whoever answered told me he would call me, and a day or 2 later, a woman calls me from some Escalation department within WFB. I ask her the same questions, and instead of asking me why I filed a complaint, she starts babbling about the letter. I told her that was silly, and what about the black/white scanner where they couldnt see anything. She deflects back to the letter, and I deflect onto the lie the claims department told about Visa being involved. I have the email exchange with Visa. She refuses to answer anything and starts talking about the letter again. I told her that was unethical to have some guy write a letter about things he didnt know. So, she asked me to get a moving company to write a letter. WHAT? How can another moving company that wasnt there write a letter about things they didnt know? Im guessing now that was all a way to get someone else to come by and see the damages. Either way, Im majorly frustrated now, and tell her shes being insane and why? Of course, she doesnt answer that question, and I hang up on her, Im sure. Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against WFB. I left my account open until this is resolved, then I will change banks. No way am I letting a multibillion-dollar bank rip me off money I need back to repair items and compensate me for that botched move. Im a disabled elderly veteran living on a fixed income. They just dont want to do any real work, and the wolves are guarding the chicken coop again. UGH. Ive been involved in banking on and off with WFB since the 1980s. Look how they treat long-time customer!

User's recommendation: Beware of Wells Fargo Bank - No Go.