Ed C Pmp

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Verified Reviewer
| map-marker San Diego, California

Horrible customer service

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I have 2 younger sisters, age 57 and 67, while I am 77. My oldest sister is in hospice and is not expected to live for more than a few months. She is mentally competent but cant get out of bed. She has always cared for her younger sister, who is mentally severely disabled and in Conservatorship, and now is in a board and care as she has Alzheimers and requires 24/7 care. I have been added to the conservatorship as co-Conservator so that I can take over caring for my yougest sister, paying her rent, etc. My wife and I went to our local Wells Fargo branch, where we have been customers for about 50 years, and they have been incredibly unhelpful and incompetent in getting me added to both sisters accounts. They said I needed a POA (a Durable Power of Attorney)to do this, even though for the younger one my documentation as Conservator makes a POA redundant and unnecessary, as my oldest sister and I are the only ones who could sign a POA, given that my youngest sister is unable to read or write, or comprehend what is going on. So we went ahead and had the 2 POA documents drawn up and brought them to Wells Fargo. The banker there submitted the documents to their compliance people who declared that there were 2 problems. One was that the younger sister needed to sign the POA, despite that being impossible and unneccessary. As Conservator I or my oldest sister would sign any and all documents for her. Second, they said that because the older sisters accounts were in her Trust (and I am the successor Trustee of that)she needed to sign as Trustee, which actually made sense, and so we redid her POA and she signed it as Trustee. We also referenced in her revised POA document the specific Wells savings and checking accounts by account number and name, and enumerated the powers the POA would confer to me to do essentially anything with the accounts.I also did a POA for my younger sister and both my older sister and I signed it as Co-Conservators. The senior Wells branch banker thought this was more than adequate, but when he faxed the documents to the compliance people they said no go, but would not explain why. They said they would contact the banker and us within 2 business days to let us know what the issues were. By this point we had been at the bank for over 4 hours over 2 days, The branch banker was clearly distressed and tried mightily to get the compliance people to accept the paperwork as is, but they refused, and did not appear to really understand the legal issues at all. They also refused to allow him to talk directly to the legal department. He was very upset and apologetic to us. It was more than 10 days before we heard back. The explanation was that the papers were unacceptable, but no reason was given and no guidance as to how to make them acceptable.My older sister is asking her attorney what we can do about all this, but we are very unhappy with how the bank is handling this matter. In the meanwhile my wife and I, totally disgusted, are moving our personal accounts to another bank. The main reason we dont do that with the sisters accounts is due to Social Security doing direct pay into both of their bank accounts, so changing banks could get quite messy and take a long time.But neither we or anyone we know will do business with Wells Fargo in the future if we can avoid it.Avoid Wells Fargo like the plague!v
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Loss:
$500
Pros:
  • Many branches and atms
Cons:
  • Incompetent and uncaring

Preferred solution: Apology

User's recommendation: Awful bank!

CAMILLEH H

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Verified Reviewer
| map-marker Buena Park, California

Wells Fargo does not believe in the privacy rights and the civil rights of the customers

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I was told in writing by Wells Fargo So called ECMOs that Wells Fargo has no email or website for online complaints and has no managers or supervisors. Customers like me find no REAL Wells Fargo site to complain but here. Wells Fargo is refusing to use my mailing address as indicating on my account preference. Wells Fargo is ignoring my privacy rights and my civil rights, Wells Fargo is refusing to follow the laws and regulations. And my account preference. I have been a Wells Fargo customer for more than 35 years, for all the past 32 years my account mailing preference is a P.O.BOX. For the safety of my mail and for my privacy. Everything was fine till the last 2 and half year When Wells Fargo start the illegal activities and contracted the customer service to a company called ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO). Since that, Wells Fargo decided not to use my P.O. Box. Anymore and they start directing my mail to my residential address. In the last 2 and half years, I complained to Wells Fargo more than 95 times and requested not to mail anything to my resident but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address when my complaint and my request is to mail to my P.O.BOX. Not to my resident. The Wells Fargo working from the comfort of their home employees from the ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMOs) do not read my complaint they only copy and paste standard answers and mail it to my residential address when in my complaints I provided the P.O.BOX as my mailing address and I did not provide my residential address and my account mailing preference is my P.O.BOX. The contracting company ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO) are refusing to send my complaint to a REAL Wells Fargo manager. Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers, and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled ECMOs , Those are inexperienced people who are working for the contractor ECMO from the comfort of their homes without any supervision not under Wells Fargo's Management. I tried to speak to a Wells Fargo manager or supervisor, but I was told that Wells Fargo contractor's employees who answer the complaint are working from their homes and there have no way to connect me to a Wells Fargo manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor ECMO. So, after more than 2 years of complaints to Wells Fargo and to everywhere they have authority over Wells Fargo and after more than 95 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my residential address. And Wells Fargo is still refusing to use my P.O.BOX mailing address as it is indicated on my account preference. Every time I receive a Wells Fargo mail to my resident, I submit a complaint with a copy of the new letter but the Wells Fargo working from home employees do not read it, and they say you did not submit a new evidence. I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address.
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User's recommendation: If you need a bank with customer service, Wells Fargo is not the one

Brittany R Cgk

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Verified Reviewer

Scammed

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I have all of my money taken out of my account, due to a scam. I reported the incident to Wells Fargo. I talked to 6 different representatives all told me different things. One representative told me that I lied about my report therefore I couldnt receive my funds that were posted on the scam. I also did a police report as well as a cyber criminal investigation report. Was told by the representatives to send a copy of the reports into the fraud department. I faxed it. Weeks later they declined saying I authorized the account. I feel as a member for 13 years going on 14, they could have done better with the way the handled my claim, still, I have not received my funds back from the scam. I will not recommend Wells Fargo to anyone and my services will be cancelled as soon as possible
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Loss:
$1780
Pros:
  • No interest rate taken out of my account
Cons:
  • Rude customer service and not helpful

Preferred solution: Full refund

User's recommendation: Be careful with this bank I would not recommend it to anyone.

3 comments
Guest

What specifically was the scam?

Guest
reply icon Replying to comment of Guest-2393361

Bitcoin scam.

Guest
reply icon Replying to comment of Guest-2393380

LOL.............

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Emily V Uer
map-marker Concord, California

Stolen money from my personal account

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I've banked with Wells Fargo since 1996 for Business and personal banking. In March of 2023 I sold my mother's home for barely nothing as I couldn't afford it any longer. I put the Lil proceeds into my personal savings. In April I spoke with Wells Fargo to make arrangements to continue paying on my Business credit card. Starting in mid April Wells Fargo deducted $415.55 from my business account and continued to help themselves to almost $12,000.00 in May without my consent from my personal savings to pay the total balance of that credit card.. That wasn't enough for Wells Fargo! They continued to deduct $415.55 in May, June , July and August till I called n complained. I filed a claim n was told they wouldn't return it but only 2 months. They said I should've filed sooner!! They shouldn't have just STOLE my money in the first place!! So now I can't trust my own bank that I've been loyal to for so many years?? Years ago Wells Fargo created fake savings accounts in my name, one for over $12,000 & another for over $24,000. When I called n questioned these accounts they were immediately removed. I never filed Fraud charges with the other customers who did. And now my bank steals my money and hasn't returned it. Im so hurt & disgusted in Wells Fargo's lack of ethics. I will take the next steps if need be.
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Loss:
$13
Pros:
  • No longer any pros except location
Cons:
  • High interest rates
  • High overdraft fees same day as depisits
  • High fees for insufficient funds

Preferred solution: Full refund

User's recommendation: Put your Business with an honest bank or Credit Union

bruce L Ufz

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Verified Reviewer
| map-marker Cape Coral, Florida

Ive had my credit score drop 60 points

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I always got my billing statements Sent to me as a tickler so i know when to pay. I go to my calendar And mark 4 days before its do and thats when i pay my bill. My credit score was over 800 I have 43 credit cards and i do this not yo ever be late. I checked my score like i always do and it dropped 60 points I checked and wells fargo changed my service to emails I forgot anout the payment They said there is nothing that they can you uou were late I explained but got no ware I was at 100%. On time I so up set i did nothing wrong I am up to date it was not the money it what they did So un happy with this bank Bruce lehman 239.984.5203 If you need to discuss
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User's recommendation: Dont trust them they dont care

Renee J Rsq

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Verified Reviewer
| map-marker San Francisco, California

If I could give them 0 stars I would!

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The worst bank we have EVER dealt with. The fees are outrageous and they will hunt you down for every dollar you are worth. We have a commercial loan with them that is due in October. Never been late with one payment - not once and provided several tenants with rent concessions during COVID. We have one vacancy! Because of the verbiage within our loan, we are below their ratio for income versus costs and they are looking to have us open a cash management account. They are RELENTLESS asking for personal finance information over and over again. We will never deal with them again. We are selling our center, giving them their damn money and going our way! DO NOT BANK WITH THESE GUYS
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Anonymous
map-marker Burnsville, Minnesota

Wells fargo is lying to me

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Wells Fargo ( not doing bossiness there anymore) placed hold on my account because of large deposit. I was given run around and was told lies about my deposit. I had bigger deposits placed in the account without any issues. They wouldn't let me cancel it or return check. This is my first ever complaint about any company or service. I can understand there is policies but to lie to the customer it is unacceptable. When the place hold on the money they use it to make profit by investing it in that period of time. That is why CEO takes 185 M pay out before retirement following 350 M lawsuit. This is not complaint it is warning to any other customers to stop banking with *** .
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2 comments
Guest

You offer no details. What type of check was it?

Was it a local check? Business?

Personal? How many days was the hold and what was their reasoning?

CAMILLEH H

Since Wells Fargo subcontracted the customer service responses to a company called Enterprise Complaints management, it became common to hear that Wells Fargo Customer are liars crooks idiots ect..... Those ECMOs are contractors who are working from the comfort of their homes without any supervision, I recommend everyone to Post their complaints here and everywhere until a Real Wells Fargo manager reads it and it is important that you file your complaints at HelpWithMyBank.gov, Office Of The Comptroller Of Currency and at the Consumer Financial Protection Bureau.

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Liat Dgf
map-marker Higden, Arkansas

Wells Fargo Auto lost title to car

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Purchased auto and financing was done with Wells Fargo Auto( I have to use the auto part as I have never had an issue with the bank part). Purchased auto 7/4/2023. Paid it off end of July as you can only deposit into your account 5k per day. Never got a title or a release on lein. Called 61 days later and they had no idea on where the title was. So for over a month they did not even start looking for it. I called around first part of Sept and I have to give them 60 days to locate a title that they had no idea it was missing. So I sit here 3 months after purchasing a car with no title and about 60 days after it was paid off
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User's recommendation: Anyone else

Trixy Xzs
map-marker Bellevue, Washington

Stolen money

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In April 2023 I made an agreement to pay for a business card I was behind on so they deducted $415.00 from my business account. On May 15th Wells Fargo took over $11,500.00 from my personal savings account to cover the business card's balance without my permission. They proceeded to steal $415.55 automatically for May June July n August. I filed a complaint in August and they only refunded my account for July and August. I've been told I waited too long. We'll they have taken over $14,000.00 from me so I'll be joining they Class Actions Suite that so many customers have initiated. Find an honest bank or Credit union!
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Anonymous
map-marker Argyle, Wisconsin

Froze my account and kept my funds

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My account got hacked and they froze my account because of a large amount of money trying to be deposited without warning me. I went to branch where branch manager treated me like a criminal and liar because he said I needed to confess to fraud even though I didn't know anything about large deposit. A month later and I still haven't got access to my money
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Anonymous
map-marker Stockton, California

My husband had added his name to his mother's account because she had dementia

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She passed away he went into the bank asked them to close the account the bank teller gave him all the money she said it's closed now but the next month he got an overdraft notice called customer service she said we had to pay the fee for the overdraft even though it was their fault.
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User's recommendation: Stay away from Wells Fargo,bad bank!!

Anonymous
map-marker The Bronx, New York

Still haven’t gotten my card yet

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I asked for a new card and still havent received it been two weeks very upset with the situation at hand so please help me resolve this issue and thank you very kindly for reaching out to me its been a very difficult time for me
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User's recommendation: Please help support your customer

Leyana Abx

Question about transferring cash from Visa cards to checking account

Want to transfer funds from Visa cards to checking account . I have 3 visa gift cards that cannot be spent on amazon
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Preferred solution: Transfer funds

Anonymous
map-marker Houston, Texas

To get checking statements for 2021 to present

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Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and wished to keep it that way. They have been an excellent customer service to me. If I had an opportunity to thank each banker I would give them all Kudos for a job well done. Wells Fargo is the best
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Anonymous
map-marker Melbourne, Victoria

I believe ive been scammed

Wells Fargo - I believe ive been scammed
i haven't received my payment yet, and your team suggest i get in contact with my bank. I have tried to contact the buyer this afternoon but no luck. No I will take it up with my bank and the police Monday morning
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User's recommendation: any suggestions on how to get my money

Li p

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Verified Reviewer
| map-marker Bloomington, Minnesota

Horrible service and Wellsfargo promises to mean nothing

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I had an extremely disappointing and horrified experience at this Wells Fargo branch. The service, particularly from staff members like Marcy who frustratingly, refused to disclose her name, lacked basic courtesy. Additionally, she demonstrated a lack of knowledge regarding foreign money order. The manager, Tom B, was even worse. Twice, he made promises to assist me in resolving an issue with a merchant, including making a call to the merchant. However, he failed to follow through on both occasions. After numerous attempts calling, he didnot answer the phone, and no voicemail, I stopped at this branch 4 times in 4 days on the row, on the 4th times, I spoke with him over 1 ½ hours of discussion, Tom B finally suggested that if I contacted Wells Fargo's helpline and spoke with an escalated manager, if the manager agree that I can pick up a returned item, and he would. I put the phone on speaker mode, and I called and spoke with Dylan, who agreed to allow me to pick up a returned item, but again Tom B wouldnt cooperate. Despite my efforts, Tom B proved unresponsive to calls, and even discussions with other Wells Fargo managers who supported my simple request, picking up a Returned item from him. This experience, marked by broken promises and unresponsiveness, left me frustrated and dissatisfied. I strongly advise against choosing this branch for your banking needs. What should have been a simple request turned into a needlessly complicated and unpleasant ordeal, thanks to Tom B's lack of professionalism and accountability." Wellsfargo bank system is broke.
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Cons:
  • Wasted your time to deal with them

Preferred solution: Mail original returned item back to me.

User's recommendation: stay away from Wellsfargo bank

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