This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our
Update by user Feb 05, 2021
A far as this process via pissed consumer, WF has yet to make contact with me.
Update by user Feb 05, 2021
Wells Fargo has responded to my latest complaint lodged with the CFPB, stating that they need more time. I have specifically requested an answer from them whether or not they have record of my calling in to the fraud department regarding this matter on or around the 8th of June, 2019, because I KNOW I filed the claim, and they froze my online account access at that time; requiring me to visit in branch to have the freeze lifted.
It will also prove that my rights under Regulation E have been grossly violated and warranting a refund. I feel like they are just running down the clock until they no longer are required to keep records of such transactions.
I don't know why they just don't help me instead of making this ten times more difficult to move on from? It's unspeakably frustrating.
Original review posted by user Dec 19, 2020
I filed a fraud claim with Wells Fargo Bank last May. I did so by phone, in person, and in writing, and by the complaint process (OCC, CFPB, FTC, FICA, Dept.
of Consumer Aff's.). When I called the first time, I was told I had to file a police report and contact fraud myself, which I did. When I contacted fraud, they froze my online account access. I had to go into the branch to unfreeze it.
I provided proof to the branch manager, and that proof went through two hands, and I was assured it was sent to fraud on my behalf. I have appx. 22 letters from WF regarding this matter, and now they are saying they could find no claim! It's ridiculous.
I have brought up in every correspondence that my account was frozen when I called to report it. How hard is it for them to look it up? There has to be a record. Furthermore, one of their own reps told me my claim had been "re-opened", when I called in after the account was closed; that conversation in itself proves they knew of the claim.
This bank has consistently dodged the real issue now, which is that they didn't comply with Regulation E. They have done nothing at all regarding the guidelines they are supposed to follow. The CFPB doesn't do jack except get the bank to respond. That doesn't do anything at all to help.
Now they've gone on over a year and a half with this back and forth.
I am stuck in my victimization because I can't put this behind me, and I refuse to let it go. I need an attorney.
User's recommendation: Wells Fargo Doesn't Play By The Rules, and could care less about the little guy.
Product or Service Mentioned: Wells Fargo Account.
Monetary Loss: $45000.
Preferred solution: Full refund.
Wells Fargo Pros: Locations everywhere.
Wells Fargo Cons: Do not follow regulations, Failure to resolve the problem, Rudeness, Unethical, Discriminatory.