My company has been trying to obtain a lien release for 10 months on an old loan that should have been released. We have supplied all the documentation necessary and yet still no lien release provided.
Customer Service Reps never answer their phones nor do they return phone calls. I personally have a Wells Fargo Lien and am considering refinancing or paying it off due to very poor customer service. How long can it take someone to check their records to determine if the lien is active or not?
I work for a mortgage service and believe me, we would never take 10 months to investigate and issue a requested lien release.
Reason of review: Poor customer service.
Wells Fargo Cons: Customer service.