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Ticket number 7243167 Wells Fargo has my insurance check that was given to me by State Farm Insurance and needed to be signed by Wells Fargo and returned to me so that I can repair my roof. I am not able to get them to sign and return my check to me.

The stress of needing to repair my home and the emotional stress of trying to get money from them is simply too much. I feel that after being told that I would have the check endorsed by Wells Fargo and returned to me that this should be what would happen.

Not that you place my money in an escrow account, gain interest on my money and then not give me my insurance money to repair my home without jumping through mounds of paperwork. Carmel Seal Customer since 2006

Product or Service Mentioned: Wells Fargo Home Loan.

Reason of review: Poor customer service.

Wells Fargo Pros: Ronnie byrd customer service.

Wells Fargo Cons: Run around.

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You are stuck with this problem and need to get it fixed. Have you talked, in person, with an officer in the mortgage department?