Update by user Oct 25, 2013
So the total amount that was originally fraudulently deposited was $1900. They withdrew 900 from the ATM and then 100 from the bank counter.
The bank counter transaction was performed after I reported the fraud. The bank reimbursed the $100 without a claim but denied the $900 and charged me a 15 fee. I paid it but complained to everyone I could think of in writing.
The bank has since reimbursed my money in full!!!!! My advice to anyone in battle with Wells Fargo is don't give up the fight!!!
Update by user Sep 19, 2013
Ok are you ready for this they charged me $911.86 to clear up the account. However they did cover 100 of the fraud as they felt that they were 2 separate issues.
So if not for that I would have been charged 1011.86 because they also charged me a $15 fee for the reversal of the $800.
I have complained to several agencies and will update you on the responses that I receive.
I also sent a letter of complaint to the board of directors. I am going to keep fighting this thing until I have exhausted all avenues.
Original review posted by user Aug 15, 2013
My sons card was stolen and used over the weekend to deposit a $1900 check which cleared in the same day. They took money out $800 on the same day.
My son has a minor account and they stated that he is allowed to withdraw $800 when I can only withdraw a max of $300 a day. The person then came into the branch and withdrew money from the account using the card. They say that the $800 claim is denied but the over the counter withdrawal can still be investigated because they are not connected. I was told to get a police report and go after the person myself.
How pray tell do I do that without any information?? It's like telling the police to investigate my stolen purse!! I am sure they plan to deny the over the counter withdrawal as well.
i asked for the tape and they said it was bank property and I need a subpoena! WOW!
Monetary Loss: $800.