Last month I went to the WellsFargo branch here in DC that I usually bank at.
This happens to be the SAME branch at which one of my Social Security disability checks was CASHED BY FORGERY a couple years ago. I am STILL trying to get THAT incident solved.
THIS time the case of FRAUD was far simpler, BUT involved someone who was a banking agent there at the time of the first incident and who has since been promoted to supervisor. Kyra did the transaction and when she asked me if I need anything else I told her I needed a money order to pay my rent with but I would get it at the post office as usual because it was cheaper. She then said she would "waive" the fee for me. I accepted, and implicitly trusting her, I didn't bother looking at the transaction receipt.
However, last week when reviewing my receipts as I do at the end of every month to correlate them with my transaction history, I discovered she had NOT waived it and the five dollar WAS RECORDED on it as PAID!! This was NOT ONLY a case of VERY POOR "customer service" but of FRAUD as well!!
Product or Service Mentioned: Wells Fargo Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $5.