JUST RECEIVED AND EMAIL FROM WELLS FARGO FOR MY ESCROW REVIEW FOR THE PRIOR YEAR. THEY ARE REFUNDING ME $59.26 FOR AN OVERAGE.
AS I SCROLL DOWN THE PAGE, THEY ALSO HAVE MY PAYMENT INCREASING BY $5.14 FOR EXTRA ESCROW BECAUSE THEY ANTICIPATE MY TAXES INCREASING. I CALLED THEIR CUSTOMER SERVICE TO STOP THE REFUND CHECK- AS IT IS ALMOST THE EXACT AMOUNT OF THE INCREASE IN ESCROW FOR 2019. THEIR CUSTOMER SERVICE REP SAYS THEY CAN'T STOP THE CHECK. SERIOUSLY?!!
WHERE DOES THIS MAKE SENSE?! SHE KEPT TELLING ME IT MADE SENSE TO HER (WHAT??!!) WHILE I WAS ON THE PHONE WITH HER I MADE AN EXTRA ESCROW PAYMENT OF $75.00 AND TOLD HER NOT TO INCREASE MY PAYMENT AMOUNT.
APPARENTLY WHEN YOU GIVE THEM MORE MONEY, THEY SEEM TO BE ABLE TO CORRECT YOUR STATEMENT. IMAGINE THAT!!
Product or Service Mentioned: Wells Fargo Mortgage.
Reason of review: Poor customer service.
Preferred solution: don't send escrow refunds when the customer has requested you keep the money in their account.
Wells Fargo Cons: Inept customer service, Not listening to customers request.