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JUST RECEIVED AND EMAIL FROM WELLS FARGO FOR MY ESCROW REVIEW FOR THE PRIOR YEAR. THEY ARE REFUNDING ME $59.26 FOR AN OVERAGE.

AS I SCROLL DOWN THE PAGE, THEY ALSO HAVE MY PAYMENT INCREASING BY $5.14 FOR EXTRA ESCROW BECAUSE THEY ANTICIPATE MY TAXES INCREASING. I CALLED THEIR CUSTOMER SERVICE TO STOP THE REFUND CHECK- AS IT IS ALMOST THE EXACT AMOUNT OF THE INCREASE IN ESCROW FOR 2019. THEIR CUSTOMER SERVICE REP SAYS THEY CAN'T STOP THE CHECK. SERIOUSLY?!!

WHERE DOES THIS MAKE SENSE?! SHE KEPT TELLING ME IT MADE SENSE TO HER (WHAT??!!) WHILE I WAS ON THE PHONE WITH HER I MADE AN EXTRA ESCROW PAYMENT OF $75.00 AND TOLD HER NOT TO INCREASE MY PAYMENT AMOUNT.

APPARENTLY WHEN YOU GIVE THEM MORE MONEY, THEY SEEM TO BE ABLE TO CORRECT YOUR STATEMENT. IMAGINE THAT!!

Product or Service Mentioned: Wells Fargo Mortgage.

Reason of review: Poor customer service.

Preferred solution: don't send escrow refunds when the customer has requested you keep the money in their account.

Wells Fargo Cons: Inept customer service, Not listening to customers request.

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Anonymous
#1671973

LOL- OKAY (TYPING IN CAPS TO LEVEL OUT THE CRAZY) HOW ABOUT WHEN YOU HAVE A $9,000 OVERAGE, WE JUST KEEP THE MONEY AND CALL IT COOL, YEAH??? THAT'S WHAT I THOUGHT.

YOU'D BE CALLING IN THREATENING TO GET AN ATTORNEY AND SUE US....BUT OMG, THE OVERAGE IS ONLY $32?!?!? WHY WOULD YOU NOT JUST KEEP IT I DONT EVEN NEED IT OMG JUST KEEP MY PAYMENT THE SAME OMG LIKE DUH WHY WOULDNT YOU?~!?! OH YOU HAVE 14 THOUSAND DOLLARS OF AN OVERAGE OF MINE?!?

IM CALLING DONALD TRUMP. SEND ME EVERY PENNY OF THAT NOW!!!!- you and every customer that exists.

Anonymous
#1671971

LOL- OKAY (TYPING IN CAPS TO LEVEL OUT THE CRAZY) HOW ABOUT WHEN YOU HAVE A $9,000 OVERAGE, WE JUST KEEP THE MONEY AND CALL IT COOL, YEAH??? THAT'S WHAT I THOUGHT.

YOU'D BE CALLING IN THREATENING TO GET AN ATTORNEY AND SUE US....BUT OMG, THE OVERAGE IS ONLY $32?!?!? WHY WOULD YOU NOT JUST KEEP IT I DONT EVEN NEED IT OMG JUST KEEP MY PAYMENT THE SAME OMG LIKE DUH WHY WOULDNT YOU?~!?! OH YOU HAVE 14 THOUSAND DOLLARS OF AN OVERAGE OF MINE?!? IM CALLING DONALD TRUMP.

SEND ME EVERY PENNY OF THAT NOW!!!!- you and every customer that exists. Always want to have your cake and eat it too, idiot.

Anonymous
#1630940

YOU UNDERSTAND 1) TYPING IN CAPS IS YELLING 2) THEY ARE JUST FOLLOWING THE LAW WHEN IT COMES TO YOUR ESCROW ANALYSIS - IF YOU DON'T LIKE THE LAW PUSH TO HAVE FEDERAL LAW CHANGED AND IF YOU WANT TO YELL, LOOK IN A MIRROR AND GO CRAZY, otherwise stop typing in caps