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1.3

We started our mortgage with Wells Fargo in July of last year. They had previously sent us a pre-approval letter.

After three months of waiting for them to figure out items we switched companies. The new company originated and closed our mortgage in three weeks. Wells Fargo had the following issues: 1. The were requiring flood insurance on the house which everyone (including the home appraisal company) did not require.

It appears they are in collusion with flood insurance sales; 2. They pressured personal bankers into making decisions without the consent of the client. In our case they were wanting account information without our consent that we would be using the account for the mortgage. They placed the banker in a very difficult situation needing to choose between appeasing the mortgage company or the client.

They apparently do not understand business ethics; 3. They charged us for a home appraisal but could not provide that the appraisal was performed by a AIR certified company (which the lenders apparently prefer). They will not refund the cost of the appraisal and will not provide certification of compliance. They apparently can't even use certified home appraisers.

In the end they seem surprised that they were fired after taking 3 months to attempt to complete a mortgage approval.

They have responding that they are "working on their system to avoid these problems". Good luck if you choose to use Wells Fargo Mortgage.

Reason of review: Order processing issue.

Monetary Loss: $550.

Preferred solution: Full refund.

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No wobder, Wells Fargo, is being sued, again and again, this time by Navaho Indian tribe, one of they're biggest clients, for preditary practices. Also, Ireally doubt they're online services are secure, as Im having problems with them , and after 4 or 5 calls, and emails, they have failed to solve anything.I am totally ready to switch banks, for my mortgage, and close Visa acct.

with them. The list goes on, but, I want to go and find a better bank, with, better trained people.

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