Contact Wells Fargo Customer Service
How to Reach a Person at Wells Fargo
Toll-Free Number:
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1-800-869-3557General Banking
Customer Service:
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1-800-289-8004Auto Loans
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1-877-805-7744Credit Card Services
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1-800-642-4720Credit Cards (Account Management)
Accessibility:
General Info:
Investors/ Franchising:
Legal:
Media:
Report Fraud:
Wells Fargo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Wells Fargo Phone Number | 1 (800) 869-3557 |
| Average Hold Time | 00:04:24 |
| Average Calls duration | 4 minutes |
| Most Popular Wells Fargo Email Address | retailonlineservice@financial.wellsfargo.com |
| Wells Fargo Live Agent Availability | 17% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Wells Fargo Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to Wells Fargo | First and last name, social security number or phone number |
How to Contact Wells Fargo?
Most Popular Number:
| Total calls: 4 654 | Issues resolved: 266 | Last call: Jun 8, 2026 |
Contact Information
Wells Fargo Website:
Wells Fargo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Auto Correspondence Supportt
6200 Park Ave., 1st Fl.
Des Moines, IA 50321-1270
Auto Payments
P.O. Box 51963
Los Angeles, CA 90051-6263
Checking and Savings Accounts
Wells Fargo Bank, N.A.
Overdraft Collection and Recovery
P.O. Box 5058
Portland, OR 97208-5058
Home Equity
P.O. Box 10335
Des Moines, IA 50306
Home Mortgage
P.O. Box 10335
Des Moines, IA 50306
Online Customer Service
P.O. Box 6995
Portland, OR 97228-6995
Personal Lending
Attn: Credit Bureau Operations
P.O. Box 71092
Charlotte, NC 28272
Summary of Wells Fargo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wells Fargo?
Payments and Charges Question:
- “Repeating charge denighed”
- “Bill pay”
- “Denied credit card”
Account Question:
- “The person (***) handling my trust fund has the check from the bank which closed the account and rendered him the check with my money to be given to me. He has had it since February this year, isn't keeping in contact and hasn't given it 2 m”
- “Account”
- “Need my account number”
Request for Information Question:
- “I need help with zelle”
- “Questions on fraud”
- “Question about a deposit to”
Cards Question:
- “I need the number on back of card to book a hotel”
- “Cedrit card account”
- “Card spending limit”
Product/ Service Question:
- “I want to purchase a app online”
- “Car loan”
- “Auto loan documents”
Return/ Replace Question:
- “Waiting for my replacement card”
- “Changed contact information”
- “Change info”
Shipping and Delivery Question:
- “I didn't get my direct deposit”
- “My new location”
- “Have not received card”
Activation/ Cancellation Question:
- “Quiero cancelar un pagó”
- “To cancel an automatic withdrawal”
- “Cancel credit card”
Staff Question:
- “Service charge”
- “Customer service”
- “Terrible service”
Employment Question:
- “401 k”
- “Need 1099-int”
- “Need my 1099 that was not sent as promised”
Refund Question:
- “Refund on a closed account”
- “Refund”
- “I’m calling because I made a refund from Walmart and then I lost my card then I made another but how can I get the refund in my new card?”
Website/ Application Question:
- “App being outdated”
- “Got my application?”
- “App for MAC”
Other Question:
- “Tramsactiom”
- “Check money”
- “Strange phone call”
Compare Wells Fargo Customer Service To
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