Contact Wells Fargo Customer Service
Wells Fargo Phone Numbers and Emails
Toll-Free Number:
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(800) 869-3557General Banking
Customer Service:
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(800) 289-8004Auto Loans
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(877) 805-7744Credit Card Services
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(800) 642-4720Credit Cards (Account Management)
Wells Fargo Emails:
Contact Information
Wells Fargo Website:
Wells Fargo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Auto Correspondence Supportt
6200 Park Ave., 1st Fl.
Des Moines, IA 50321-1270
Auto Payments
P.O. Box 51963
Los Angeles, CA 90051-6263
Checking and Savings Accounts
Wells Fargo Bank, N.A.
Overdraft Collection and Recovery
P.O. Box 5058
Portland, OR 97208-5058
Home Equity
P.O. Box 10335
Des Moines, IA 50306
Home Mortgage
P.O. Box 10335
Des Moines, IA 50306
Online Customer Service
P.O. Box 6995
Portland, OR 97228-6995
Personal Lending
Attn: Credit Bureau Operations
P.O. Box 71092
Charlotte, NC 28272
How Good is Wells Fargo's Customer Service?
Summary of Wells Fargo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wells Fargo?
Account Question:
- “Account paymenta”
- “Scammed account”
- “Balance”
Payments and Charges Question:
- “Can't find my mobile deposit”
- “Stop payment”
- “To get ane tension for payment on my auto loan”
Request for Information Question:
- “Question regarding payment”
- “To ask questions about my account”
- “Question about setting up automatic payments for rent etc.. Online or bill pay..”
Cards Question:
- “Release card hold”
- “Regarding my atm card”
- “Misplaced credit card”
Product/ Service Question:
- “You failed to report my loan to the credit bureau.”
- “Fraud withdrawal”
- “Branch employee will not provide paper monthly nonsecured personal loan statements as requested by my divorce lawyer! Frederick MD”
Activation/ Cancellation Question:
- “Cancel a transaction”
- “Cancelar una transcion”
- “Cancel payment”
Staff Question:
- “Customer service”
- “Issue with on line services”
- “Customer service complain”
Employment Question:
- “Pay off”
- “Paycheck not posted”
- “I need a bank statement showing mortgage payoff.”
Shipping and Delivery Question:
- “Ya no quiero que asocien mi tarjeta A pago. No autorizado”
- “Renovar la tarjeta de débito”
- “Deje mi tarjeta en un cajero”
Return/ Replace Question:
- “Money exchange”
- “Tax return”
- “Change address”
Refund Question:
- “Refund from credit card company”
- “Vehicle warranty refund”
- “ZELLE TRANSFER REFUND some hacked me”
Website/ Application Question:
- “Metro pcs said website was down wasn't gone charge but it charged me 55 & 65.00 so I need that $65 back now”
- “App not working”
- “Who's signing on the website”
Other Question:
- “Spending alot”
- “Repo”
- “Raise ATM limit”
About
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Wells Fargo's principal activities are to provide banking, insurance, investment, mortgage banking and consumer financing services. It operates in three segments: Community Banking, Wholesale Banking and Wells Fargo Financial. Community banking segment provides diversified financial products and services. It also provides investment management, insurance, securities brokerage and venture capital financing. Wholesale banking segment provides commercial, corporate and real estate banking products and services.
Wells Fargo financial segment provides consumer finances and auto finances. The services are provided through banking stores in Alaska, Arizona, California, Colorado, Idaho, Illinois, Indiana, Iowa, Michigan, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming. One of the top banks in the US, Wells Fargo has about 6,600 bank branches in some 40 states, and more than 4,000 mortgage and consumer finance offices nationwide. A top residential mortgage lender in the US, Wells Fargo is also one of the largest mortgage servicers. Wells Fargo & Co completed its acquisition of Wachovia Corporation on December 31, 2008. For the time being however, Wells Fargo Bank, N.A. and Wachovia Bank, N.A remain separate banks owned by Wells Fargo & Co. customer service is available 24 Hours a day, 7 days a week at 1-800-869-3557 (General Banking Questions), 1-800-956-4442 (Online Banking and Bill Pay Service) as well as 1-866-867-5568 or reportphish@wellsfargo.com (Online Fraud Reports ).
Wells Fargo is ranked 496 out of 2989 in Financial Services category
USA, Worldwide
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