Contact Wells Fargo Customer Service
Wells Fargo Phone Numbers and Emails
Toll-Free Number:
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(800) 869-3557General Banking
Customer Service:
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(800) 289-8004Auto Loans
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(877) 805-7744Credit Card Services
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(800) 642-4720Credit Cards (Account Management)
Wells Fargo Emails:
Wells Fargo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wells Fargo Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wells Fargo is 8008693557. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 94% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Wells Fargo may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wells Fargo Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wells Fargo is 8008693557. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 94% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Wells Fargo may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
People call Wells Fargo mainly because of account, request for information, payments and charges.
27% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Wells Fargo is retailonlineservice@financial.wellsfargo.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Wells Fargo Website:
Wells Fargo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Auto Correspondence Supportt
6200 Park Ave., 1st Fl.
Des Moines, IA 50321-1270
Auto Payments
P.O. Box 51963
Los Angeles, CA 90051-6263
Checking and Savings Accounts
Wells Fargo Bank, N.A.
Overdraft Collection and Recovery
P.O. Box 5058
Portland, OR 97208-5058
Home Equity
P.O. Box 10335
Des Moines, IA 50306
Home Mortgage
P.O. Box 10335
Des Moines, IA 50306
Online Customer Service
P.O. Box 6995
Portland, OR 97228-6995
Personal Lending
Attn: Credit Bureau Operations
P.O. Box 71092
Charlotte, NC 28272
How Good is Wells Fargo's Customer Service?
Summary of Wells Fargo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wells Fargo?
Payments and Charges Question:
- “Payment”
- “Make a payment on loan”
- “I want to set up automatic payment”
Account Question:
- “Lock of online account”
- “Help account not opening”
- “My account”
Request for Information Question:
- “Checking balance.”
- “Transfer money with Zelle. Need help”
- “Concerning text messages”
Cards Question:
- “Stolen wallets with my card”
- “Lost card”
- “Card”
Product/ Service Question:
- “Cannot buy dominoes or connect debit card with payPal”
- “I need a loan”
- “My pass code it’s not working I try to change still it’s not working”
Shipping and Delivery Question:
- “Did not receive a zelle”
- “Hola, quiero lakear la cuenta para esta compañía de pet Lab Co. Que me está sacando dinero de mi tarjeta y quiero lakear solo para esa compañía para que no me saque dinero gracias”
- “Bueno días,hay una compañía de pet Lab Co.que me está sacando dinero de mi tarjeta y quiero lakear para esa compañía para que no me saque mi dinero.”
Activation/ Cancellation Question:
- “Cancel a transaction”
- “Cancel automatic home payment”
- “Activate my account”
Return/ Replace Question:
- “Returning a call”
- “Change my billing address”
- “Replacement card”
Employment Question:
- “Debt amount to pay off”
- “Getting a Title and a 1099A”
- “Check pay off status”
Staff Question:
- “Atm out of service”
- “Customer service”
- “Issue with on line services”
Refund Question:
- “Refund”
- “Refunds from temu bare supposed be in my account says waiting on card issuer”
- “Letter from unclaimed property for refund 170.47 trying to receive check”
Website/ Application Question:
- “Se bloqueo mi application de banco”
- “App not working”
- “Metro pcs said website was down wasn't gone charge but it charged me 55 & 65.00 so I need that $65 back now”
Other Question:
- “Open locations”
- “Information”
- “Discussion”
Compare Wells Fargo Customer Service To
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