Contact Wells Fargo Customer Service
Wells Fargo Phone Numbers and Emails
Toll-Free Number:
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(800) 869-3557General Banking
Customer Service:
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(800) 289-8004Auto Loans
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(877) 805-7744Credit Card Services
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(800) 642-4720Credit Cards (Account Management)
Wells Fargo Emails:
Contact Information
Wells Fargo Website:
Wells Fargo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Auto Correspondence Supportt
6200 Park Ave., 1st Fl.
Des Moines, IA 50321-1270
Auto Payments
P.O. Box 51963
Los Angeles, CA 90051-6263
Checking and Savings Accounts
Wells Fargo Bank, N.A.
Overdraft Collection and Recovery
P.O. Box 5058
Portland, OR 97208-5058
Home Equity
P.O. Box 10335
Des Moines, IA 50306
Home Mortgage
P.O. Box 10335
Des Moines, IA 50306
Online Customer Service
P.O. Box 6995
Portland, OR 97228-6995
Personal Lending
Attn: Credit Bureau Operations
P.O. Box 71092
Charlotte, NC 28272
How Good is Wells Fargo's Customer Service?
Summary of Wells Fargo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wells Fargo?
Account Question:
- “Info on my account”
- “Can't get online to my bank account”
- “Password”
Payments and Charges Question:
- “Stop payment”
- “Fraud”
- “Transaction problème”
Request for Information Question:
- “Concerning business account”
- “I scheduled and prepaid for a auto detail, they did not show up for the appointment. I would like to get a refund/ reverse charges. How do I proceed?”
- “I have a question regarding a cheek”
Cards Question:
- “Lost my card”
- “Credit card solution payment due”
- “Lost card”
Product/ Service Question:
- “To pay a loan from Bobs furniture”
- “Home warranty services”
- “I need to pay my auto loan”
Activation/ Cancellation Question:
- “Cancel account”
- “Cancel a transaction”
- “Cancelar una transcion”
Shipping and Delivery Question:
- “It took a month for my international remittance to arrive and it still hasn’t arrived.”
- “Usar. La tarjeta en el exterior”
- “Where is my safe deposit box”
Employment Question:
- “Payoff paperwork”
- “Pay off collections”
- “Pay off”
Staff Question:
- “Customer service”
- “Issue with on line services”
- “Customer service complain”
Return/ Replace Question:
- “Changing address”
- “Item returned but refund not received back on account”
- “10-31 exchange”
Refund Question:
- “Purchase was refunded”
- “Refund from credit card company”
- “Vehicle warranty refund”
Website/ Application Question:
- “Metro pcs said website was down wasn't gone charge but it charged me 55 & 65.00 so I need that $65 back now”
- “App not working”
- “Who's signing on the website”
Other Question:
- “Fixing my debt”
- “网上银行被冻结”
- “Block payee”
About
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Wells Fargo's principal activities are to provide banking, insurance, investment, mortgage banking and consumer financing services. It operates in three segments: Community Banking, Wholesale Banking and Wells Fargo Financial. Community banking segment provides diversified financial products and services. It also provides investment management, insurance, securities brokerage and venture capital financing. Wholesale banking segment provides commercial, corporate and real estate banking products and services.
Wells Fargo financial segment provides consumer finances and auto finances. The services are provided through banking stores in Alaska, Arizona, California, Colorado, Idaho, Illinois, Indiana, Iowa, Michigan, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming. One of the top banks in the US, Wells Fargo has about 6,600 bank branches in some 40 states, and more than 4,000 mortgage and consumer finance offices nationwide. A top residential mortgage lender in the US, Wells Fargo is also one of the largest mortgage servicers. Wells Fargo & Co completed its acquisition of Wachovia Corporation on December 31, 2008. For the time being however, Wells Fargo Bank, N.A. and Wachovia Bank, N.A remain separate banks owned by Wells Fargo & Co. customer service is available 24 Hours a day, 7 days a week at 1-800-869-3557 (General Banking Questions), 1-800-956-4442 (Online Banking and Bill Pay Service) as well as 1-866-867-5568 or reportphish@wellsfargo.com (Online Fraud Reports ).
Wells Fargo is ranked 548 out of 3314 in Financial Services category
USA, Worldwide
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