Contact Wells Fargo Customer Service
Wells Fargo Phone Numbers and Emails
Toll-Free Number:
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(800) 869-3557General Banking
Customer Service:
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(800) 289-8004Auto Loans
-
(877) 805-7744Credit Card Services
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(800) 642-4720Credit Cards (Account Management)
Wells Fargo Emails:
Contact Information
Wells Fargo Website:
Wells Fargo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Auto Correspondence Supportt
6200 Park Ave., 1st Fl.
Des Moines, IA 50321-1270
Auto Payments
P.O. Box 51963
Los Angeles, CA 90051-6263
Checking and Savings Accounts
Wells Fargo Bank, N.A.
Overdraft Collection and Recovery
P.O. Box 5058
Portland, OR 97208-5058
Home Equity
P.O. Box 10335
Des Moines, IA 50306
Home Mortgage
P.O. Box 10335
Des Moines, IA 50306
Online Customer Service
P.O. Box 6995
Portland, OR 97228-6995
Personal Lending
Attn: Credit Bureau Operations
P.O. Box 71092
Charlotte, NC 28272
Summary of Wells Fargo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wells Fargo?
Account Question:
- “Close account”
- “Trying add my savings account to my debit card”
- “Can't log into account”
Payments and Charges Question:
- “Last two days ICharge my cart for the metro,he doesn't go through and west farago charge me”
- “Fraud charge on my account.”
- “Can a deposit my state refund chech”
Request for Information Question:
- “Checking on deposit”
- “I need to talk to someone because i need a new debit card my was taken”
- “To find out how much money I need to keep in my account so that I'm not charged a service charge”
Cards Question:
- “Lost card”
- “My card”
- “Credit card issue”
Product/ Service Question:
- “Apply For Personal Loan”
- “Flex loan”
- “Stop a schedule loan payment cause put wrong date”
Staff Question:
- “Customer service”
- “Issue with on line services”
- “Customer service complain”
Activation/ Cancellation Question:
- “To cancel my card linked to home tech”
- “Want to cancel check”
- “Cancelación de cuentas”
Employment Question:
- “Paycheck not posted”
- “Pay off”
- “I need a bank statement showing mortgage payoff.”
Shipping and Delivery Question:
- “Deje mi tarjeta en un cajero”
- “Have not received my new debit card in mail”
- “I haven't gotten my card. I had to cancel it”
Return/ Replace Question:
- “Tax return”
- “Change address”
- “Thefted chech from me need it replaced”
Refund Question:
- “Refund from credit card company”
- “Vehicle warranty refund”
- “ZELLE TRANSFER REFUND some hacked me”
Website/ Application Question:
- “Who's signing on the website”
- “Received letter about credit application rejected but we never applied.”
- “To see if my application submitted through website”
Other Question:
- “Zelle”
- “Intrested in a property at 120 state st bondsville mass”
- “I need to get a federal, ABA routing number”
About
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Wells Fargo's principal activities are to provide banking, insurance, investment, mortgage banking and consumer financing services. It operates in three segments: Community Banking, Wholesale Banking and Wells Fargo Financial. Community banking segment provides diversified financial products and services. It also provides investment management, insurance, securities brokerage and venture capital financing. Wholesale banking segment provides commercial, corporate and real estate banking products and services.
Wells Fargo financial segment provides consumer finances and auto finances. The services are provided through banking stores in Alaska, Arizona, California, Colorado, Idaho, Illinois, Indiana, Iowa, Michigan, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming. One of the top banks in the US, Wells Fargo has about 6,600 bank branches in some 40 states, and more than 4,000 mortgage and consumer finance offices nationwide. A top residential mortgage lender in the US, Wells Fargo is also one of the largest mortgage servicers. Wells Fargo & Co completed its acquisition of Wachovia Corporation on December 31, 2008. For the time being however, Wells Fargo Bank, N.A. and Wachovia Bank, N.A remain separate banks owned by Wells Fargo & Co. customer service is available 24 Hours a day, 7 days a week at 1-800-869-3557 (General Banking Questions), 1-800-956-4442 (Online Banking and Bill Pay Service) as well as 1-866-867-5568 or reportphish@wellsfargo.com (Online Fraud Reports ).
Wells Fargo is ranked 469 out of 2855 in Financial Services category
USA, Worldwide
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