I am absolutely appalled by their customer service department. My husband and I have a car financed through them.
I am 38 weeks pregnant and about a month ago, I had to be hospitalized. Due to the hospitalization, I was unable to work and it put our finances in a bit of a crunch. We are $100 short for our car payment this month. I called to explain the situation and to see if they could help us.
I spoke to a gentleman in the regional department, and he was a real peach. He said we were irresponsible in not being financially prepared to have a baby. He said it was not their fault we were short on the payment and proceeded to tell us we needed to not pay another bill so they could get their $100. I cannot believe he had the audacity to attack us like that.
I apologize profusely for not considering my car payment when we were told we may lose our baby at 33 weeks. I apologize for not being more "responsible" when faced with a pregnancy after being told we were infertile. I unfortunately did not get his name, but I have contacted them in hopes that they can track down this gentleman and he is punished for his rudeness. I am beyond words that someone could attack another person based on their extremely personal and sensitive situation.
I almost feel like he would have treated me the same and blamed me if I had become terminally ill with cancer. That is no way to work with a customer of 3 years. He also criticized us for making early payments, by the way. Early payments!
What a joke of a company. We will NEVER do business with them again.