Wells Fargo
Reviews and Complaints
$5.9M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
340K
PAGE VIEWS
Wells Fargo - STAY AWAY
worst mortgage lenders of ALL TIME. I was promised a 30 day close and i'm almost on day 60 with no closing date in sight. I am working with Len Shultz and Nicholas Cortese out of Deerfield, IL. I asked for a supervisors contact information and they are refusing it. I have had numerous closing dates and the night before the closing date I get a call that more information is needed. And its usually information I've sent in WEEKS prior. I am going to be homeless next week, but does wells fargo care? Absolutely not :)
ID
Location
Moraine, Illinois
Loss
$500
Preferred solution
Apology
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Verified ReviewerWells Fargo - I will never use the Mortgage person again
Update by user Feb 17
Liz Simsek - 630-954-8062 (Office) 224-257-9561 (Mobile)
Original review posted by user Feb 17
I called Wells Fargo to apply for a loan. I was passed to a sales person Liz Simsek. Liz insisted I just apply on line and refused to meet in person to explain the process. Liz actually made a comment being it is Friday afternoon she wanted to leave early. Liz kept pressing for email and again refused to meet, this is my first home and I wanted a little guidance. This was the worst experience I have ever had, run this Girl knows nothing about mortgages. Liz Simsek 630 864 0649ID
Service
Wells Fargo Sales Representative
Cons
- Liz simsek is the worst wells fargo person ever
Preferred solution
Let the company propose a solution
Wells Fargo - Stay away
Having a Wells Fargo account for home projects for almost a year and a half and making payments the same time every month, I get my bill for March and they claim I was late charging me a late fee. I explained to them my payment is taken from my checking before due date an is post marked the day before. The rude employee told me I should just send the payment earlier. I explained I use my pension the 1st of ever month to pay. I was told to bad, it was problem an they would not remove late fee.
ID
Service
Wells Fargo Loan
Preferred solution
remove late fee
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Verified ReviewerWells Fargo - Mostly suck, loved the Escrow Buy Down service, now cancelled
For years I used the Escrow Buy Down service Wells Fargo provided to really help budgeting so that I knew my mortgage payment would always be the same. It didn't cost Wells Fargo ANYTHING to provide this to their customers, but now I have to re-budget every year to ensure I can pay for food and medication every month not knowing what my "new" payment will be. With the Escrow Buy Down, I would put just a little extra aside to ensure when my Escrow Analysis was done, I could send back in the escrow balance I was sent, and Voilà, my payment remained the exact same. DAMN Wells Fargo for taking this away. I'm already looking for another Mortgage provider.
ID
Product
Wells Fargo Account
Pros
- Decent customer service
Cons
- No escrow buydown program
- Non-responsive to customer needs
Preferred solution
Let the company propose a solution
NO. NEVER. I would trust junkies, and bad cops before Wells Fargo
They took out 28 fake refi loans against my already paid for home, forged my signature 28 times in 28 different states I have never been to, approx. 1.1 million total against me by doing what they do best, LYING, CHEATING, STEALING putting me in sudden foreclosure on my home that was paid years back. So now I am a grandma and homeless and this is there customer service answer, "you should have been more diligent and checked the title to your house". I did not know that banking with wells Fargo required checking my title on my paid home EVERY SINGLE DAY. They are a bunch of used rejected human wannabes on a GREEDY feeding frenzy dubbed: The mausoleum of Spineless shells.
ID
Location
Missoula, Montana
Service
Wells Fargo Mortgage
Cons
- Everyone and all services
Reason of review
Poor customer service
Loss
$1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
In December I was Told the Safe Deposit Guy Went to Lunch and he had the Keys??? WRONG And Scary as a Customer--You Don't Leave the bank with Keys??? Following My Gut--Went back in Jan. to collect my belongings----I Was BLOCKED From leaving The Vault because I wrote...
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ID
Service
Wells Fargo Banking Service
Reason of review
Poor customer service
Preferred solution
closinig account--IM OUT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not conduct business with wells fargo
when i reported fraud i was informed all was well. two weeks later 10 business days i went in again and was informed some mistakes were made but it had been straighten out. two weeks later 10 business days i went back and was informed they needed more information . it took me a week to round all information up at which point i was informed i needed to close all account and open new accounts that this would resolve all issues. i deposited funds into the new account which were immediately applied to the closed fraudulent accounts essentially stealing my funds. this is just plain a dishonest bank
1 comment
ID
Location
Salt Lake City, Utah
Service
Wells Fargo Banking Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not do business with Wells Fargo
I was incapacitated from a heart condition. while recovering i discovered that my girlfriend thinking I was dying anyway perpetuated fraud on my accounts including opening more accounts with Wells Fargo on-line. I reported this to Wells Fargo on October 31, 2019, it is now 31st of December and they have still not reversed the Fraudulent charges forcing me to open new accounts and then taking funds deposited into "new account" and applying funds against Fraudulent old accounts . They have repeatedly forced me to repeat claims filed with Sandy Police, obtain medical records and had me in their branch for several days of over 10 hours of my time plus hours of "at home" research and chasing medical records.
1 comment
ID
Location
Salt Lake City, Utah
Service
Wells Fargo Banking Service
Pros
- Who did try to make me fell better
Cons
- Customer service
Reason of review
Poor customer service
Loss
$2856
Preferred solution
Full refund
Wells Fargo - Bank elsewhere
2600.oo deposit with a customer check 2 week hold. Funds available on Dec. 24th. Some Xmas this year.... How these people sleep at night is beyond me
1 comment
ID
Reason of review
Poor customer service
I have been in a continuum of victimization for quite some time. When the perpetrators of my victimization decided to steal at least $40K from me using the same means of undue influence as they have been with my subsequent assaults, I thought that I would finally get...
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2 comments
I understand completely, My elderly mom had over $53k taken from her Wells Fargo savings account at ATM machines. We went to the bank to complain.
on 10/27/17. Adult protective services and police filed and completed a report in Sept 2019. Their findings were inconclusive, no charges , no arrests. They told us to go bank to the bank.
The bank has no record on any missing funds from her a savings, Her customer complaint was not filed by the banker on 10/27/17. today is 2/4/20. Over 2 years of no action or resolution by Wells Fargo bank.
We get lots of letter from different departments and the Case Manager that was assigned in October 2019 to our case , does not return our calls anymore. What a mess.
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ID
Product
Wells Fargo Checking Account
Pros
- Lots of branches
- Signing up is friendly
Cons
- Non compliant with bank regulations
- Terrible customer service
- Bend the rules
Reason of review
Violating my rights outlined by Regulation E, not informing me of any decisions, not completing investigation in timely manner, closing my account pending error resoulution, treating me terribly.
Loss
$40
Preferred solution
Full refund
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I agree Wells Fargo is horrible, the same thing happened to me.