I have been dealing with Wells Fargo Mortgage since my Dad passed away. He had a reverse mortgage with Wells Fargo and I just need to give the house back the the bank.
I have faxed, mailed and called all the information that was required. I call every few weeks to check on the progress because they never contact me. Everytime I call I get a different person, who I have to recite the same information to each time. They often don't document conversations and have no clue what is going in in regard to the loan.
I called today to check in and find out they are going to foreclose on my Dads house because they "tried to contact me 3 times" and never got a response. They never called me, they never left me a message and they never sent me a notice of any problems. Each and every person I have had to deal with is rude, uninformed and unhelpful. I would never bank with Wells Fargo and I would warn anyone who does to seriously concider changing banks before it bites you in the ***.
This is your money and your homes.
The number of customer complaints I have read is unreal.