THIS IS THE LETTER THAT I WROTE TO THE COMPANY
I am really hoping that there is someone in your corporation that truly has compassion!
I am a very honest person and if I wanted to scam Wells Fargo or anyone else for that matter I think that it would be for more that $65.00???? You are losing a customer for $65.00!!!!
This letter is not formal and may have multiple mistakes because I was writing this at work while very upset!!!!
I want to start with your customer service department has to be the worse ever!!!!!!!!!!!!!!!!!!!!
I have never been treated so rude in all of my life! My issue started when I went to my Nail Salon and tried to use my debit card. The Salon (beautiful Nails) owner Jennifer Do told me that the card didn't go through. I really didn't think nothing of it because I thought that maybe working in the Hospital in the Radiology Dept that it may have become deactivated in the MRI room. I paid cash for my nails. I then was looking over my statement and saw where the payment did go through. I then called Wells Fargo and you started a claims investigation which obviously the customer has to do all of the work!!!!! She informed me that she needed a receipt to show that I paid the merchant for the services. I thought that was sort of odd because all you need to know is that I didn't sign and give authorization for them to charge my card. I went to the salon again and ask for a receipt. I faxed the receipt and then I called and you guys never got the fax. Okay I then faxed it again only to find out the receipt had to state how I paid for the services…. Yes I was upset because why didn't they tell me this to start with???? I went to the salon again to have Jennifer Do to state on the receipt how I paid for the services. I faxed the receipt in yet again. I called to make sure you got the receipt after I faxed it and the lady said there is no way of knowing you just have to wait until it is put through the system. Yes….again I was upset! I called back in today 2/10/2012 and the lady told me yes I see where it was entered into the system but unfortunately we can't take this because it is hand written!!!!! ARE YOU KIDDING ME?????? The first 3 or four times it was hand written????? Why didn't they say that before????? I ask to talk with a manager and they put another lady on the phone and she said anyone can hand write a receipt! I told her why didn't you guys tell me what you wanted to start with and why wasn't that mentioned to me before!!!! I truly am so upset with Wells Fargo that I am going to take my business elsewhere and I am telling everyone about this horrible service!!! I asked the last lady to let me speak with her boss and she told me oh they don't take calls! I said, well get one of them to return my call! I am sorry they don't do that either! Well I need you to put in writing just what you want from me???? I am sorry we don't do that!!!! Oh my goodness!!! Are you for real? She said I need it put on company letter head that from the salon what happened! Are you serious?? A nail salon with letter head?????? Who has that???? Wells Fargo is the biggest JOKE EVER!!!!!!
This call was made to the claims center on February 10, 2012 around 2:00PM
Product or Service Mentioned: Wells Fargo Manager.
Monetary Loss: $65.