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THIS IS THE LETTER THAT I WROTE TO THE COMPANY

I am really hoping that there is someone in your corporation that truly has compassion!

I am a very honest person and if I wanted to scam Wells Fargo or anyone else for that matter I think that it would be for more that $65.00???? You are losing a customer for $65.00!!!!

This letter is not formal and may have multiple mistakes because I was writing this at work while very upset!!!!

I want to start with your customer service department has to be the worse ever!!!!!!!!!!!!!!!!!!!!

I have never been treated so rude in all of my life! My issue started when I went to my Nail Salon and tried to use my debit card. The Salon (beautiful Nails) owner Jennifer Do told me that the card didn't go through. I really didn't think nothing of it because I thought that maybe working in the Hospital in the Radiology Dept that it may have become deactivated in the MRI room. I paid cash for my nails. I then was looking over my statement and saw where the payment did go through. I then called Wells Fargo and you started a claims investigation which obviously the customer has to do all of the work!!!!! She informed me that she needed a receipt to show that I paid the merchant for the services. I thought that was sort of odd because all you need to know is that I didn't sign and give authorization for them to charge my card. I went to the salon again and ask for a receipt. I faxed the receipt and then I called and you guys never got the fax. Okay I then faxed it again only to find out the receipt had to state how I paid for the services…. Yes I was upset because why didn't they tell me this to start with???? I went to the salon again to have Jennifer Do to state on the receipt how I paid for the services. I faxed the receipt in yet again. I called to make sure you got the receipt after I faxed it and the lady said there is no way of knowing you just have to wait until it is put through the system. Yes….again I was upset! I called back in today 2/10/2012 and the lady told me yes I see where it was entered into the system but unfortunately we can't take this because it is hand written!!!!! ARE YOU KIDDING ME?????? The first 3 or four times it was hand written????? Why didn't they say that before????? I ask to talk with a manager and they put another lady on the phone and she said anyone can hand write a receipt! I told her why didn't you guys tell me what you wanted to start with and why wasn't that mentioned to me before!!!! I truly am so upset with Wells Fargo that I am going to take my business elsewhere and I am telling everyone about this horrible service!!! I asked the last lady to let me speak with her boss and she told me oh they don't take calls! I said, well get one of them to return my call! I am sorry they don't do that either! Well I need you to put in writing just what you want from me???? I am sorry we don't do that!!!! Oh my goodness!!! Are you for real? She said I need it put on company letter head that from the salon what happened! Are you serious?? A nail salon with letter head?????? Who has that???? Wells Fargo is the biggest JOKE EVER!!!!!!

This call was made to the claims center on February 10, 2012 around 2:00PM

Review about: Wells Fargo Manager.

Monetary Loss: $65.

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Anonymous
#1387867

File a claim with wells Fargo fraud department and get a claim number. Then if you get no satisfaction, go to the Department of Business Oversight and file a complaint. They will investigate your complaint

Anonymous
#1374619

I'm a honest person .I pay my bills on time .

My account is in dispute because a company went into my account took monies without my authorization. I paid this company in full three months later they put my account over 3,030.00 over drawn .

Wellsfargo says they are a military bank really if that were so why did wellsfargo allow this to happen to me ?I feel violated

Anonymous
#1369921

The letter woman,

I deeply feel for you as Wells Fargo is doing the same to myself in the redeposit of items to collect more nsf 35.00 fees 4-5 times a month for the same it" attorneys for bank custonmers there is a place in opalaca florida his name is TODD DECKER he is wonderful at dealing with this type of crap.

I wish you luck only I say that because it has taken me a 'senior moment' a week of maddness almost loosing a roomie to get 420.00 reversed ***

later

rob c

Anonymous
Eagle, Idaho, United States #1337041

Well, did Wells Fargo ever help this woman??

Anonymous
Anna, Texas, United States #1285308

Same is happening to me and this isn't the first or second time. 4th. Wells Fargo has lost me and my busness.

Anonymous
Chicago, Illinois, United States #1254539

My name shannonleesimmons in a white collier crime victim there money property all over I not filled out any of your law suit I know the guy set my identy name theoplias g Jenson his date birth 7/23/1953 I have filled for your banl law suit yet but he under my name shannonleesimmons date of birth6191971 I not open any business in got ant at city hall I not have face Ingram.I diet invest in any stock *** business.

Investor my older sister number is 1775 8460611.

I hope pay this he works with Avery big crew and he has been investgatted washtion DVD fed investgatted bank crimes with his wife Susan Sasha.Andre also work for a fake co attory at 714 marktte have down MPLS mn if looks at city hall archives put his name you he owe all kind property he strode my identy and my contacts and got grants fed loan to open bussness state to in my name he stole my conacys and he try SE my friend that are hells and lots bile good people for inblzzment banl crimes in not going let that happen he know homeless why he made 27 million dollars look forcypur self shannonleesimmons s6191971 his name theoplias g Jenson his date birth7231953

Anonymous
to Anonymous #1374540

Very bad grammar!! Can not take this person as credible. Complete ***!!!

Anonymous
#1127397

*** wellsfago.I'm sorry is they famas line.

Sorry for I didn't any one or anybody. So let's go without the sorry.

The only thing is your sorry behind.That who they speak.

Anonymous
to Anonymous #1374541

You also have bad grammar!

Anonymous
#1097252

I know this letter was 4 years ago but Wells Fargo is the worst. I'm having problems with them myself. Their customer service people give false information and the supervisors are a joke.

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