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I got so fat up about lost interest with this company, that I decided to refinance and never do business with this company again and tell all my friends and family, No one can believe what I have dealt with or heard of such. First it was I paid extra on principle, and it wasn't going to principle, just lowering my payments for months, and I would call and save a penny maybe on balance.
This went on and on, I could only get principal to principal by mailing in payments, and who trusts the mail when they won't even stop unless you have mail coming to you.
Today I see another payment came out of my account and the car is financed with a different company and I can't get into my account at Wells Fargo to see when they got the payoff. The account no longer exists, so how can they take money from my account. I do not want to do business with these people. I do not want them taking my funds when I no longer owe them.
This has been a ride to *** and back with this crazy company.
One loan manager said he fixed my payment a month ago will now go to principal, something no one else seemed capable of.
But by this time, I had had it with the long wait to get things as all other car loans in the past were able to do online, pay extra principle. Why is it so hard for Wells Fargo to do when you pay online.
User's recommendation: think twice before doing business look them up online.
Monetary Loss: $462.
Preferred solution: refund my money and stop taking out payments from my bank now..
Wells Fargo Cons: System is a mess, No place to add principle payment on line payments, This is wells fargo auto.
Location: Northwood, Ohio