Los Angeles, California
Not resolved
8 comments

I opened a Wells Fargo personal LOC in April 2008 and immediately set up automatic bill pay to debit my account for $100/mo. on the 28th of every month, ahead of the payment due date. I then ignored the account, as I trusted Wells Fargo to credit the $100 to my account automatically -- that's the point of auto bill pay, you don't have to constantly monitor it!

Yesterday I opened a paper statement on the account for the first time in months. I was shocked to discover 7 late payments! How could this be? I set up auto bill pay to pay ahead of the due date after all!

After spending over an hour talking with 6 different representatives and supervisors, Wells Fargo "mercifully" granted me a credit on 3 of the late fees, all the while claiming that there was no bank error. Well, of course there was no "bank error!" It's all calculated to wring as many fees and assessments out of the "customer" as possible.

I explained the logic of the situation over and over again -- I had made good faith efforts to pay on time, auto bill pay was functioning perfectly, the payments were made on the exact same day of the month every month ... to no avail. Wells Fargo had changed the due date of the payment! I was duly notified in my paper statements, but never received any e-mail notification of what was happening, even though my payments were all electronic.

The gross loss to me was over $250, not a huge sum, but if this happened to me, it's happening to lots of people. $250 times a few thousand or tens of thousand is a lot of cash. Anyone else out there get ripped off this way? Possible class action lawsuit?

I would leave Wells Fargo in a heartbeat, but I'm sure every other large banking institution operates in the same shady, disgusting way so what's the point. I'm going down to my local branch to talk to a human being live and in person and see if I can get MY money back.

Product or Service Mentioned: Wells Fargo Banking Service.

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Anonymous
#798443

ATTENTION CUSTOMERS/FORMER CUSTOMERS OF WACHOVIA OR WELLS FARGO:

We are looking for copies of Consumer Loan Agreements / Consumer Credit Agreements from Wachovia or Wells Fargo effective between 2009-2013. If you or anyone you know has a copy of this type of agreement with Wachovia or Wells Fargo, please sent it ASAP to e-mail address: djcrandall@crandalllaw.com or fax number: 540-400-0616.

Thank you.

Anonymous
#798270

ATTENTION CUSTOMERS/FORMER CUSTOMERS OF WACHOVIA OR WELLS FARGO:

We are looking for copies of Consumer Loan Agreements / Consumer Credit Agreements from Wachovia or Wells Fargo effective between 2009-2013. If you or anyone you know has a copy of this type of agreement with Wachovia or Wells Fargo, please sent it ASAP to e-mail address: djcrandall@crandalllaw.com or fax number: 540-400-0616.

Thank you.

Anonymous
#434493

We had the same thing happen with a Beiters Furniture card thru Wells Fargo. Tried to pay it off and were notified we didn't send the final payment on time and still owe $25. We'll pay it just so they shut up and cancelled the card.

Anonymous
#251080

YOU THINK YOU HAVE PROBLEMS I HAVE 4 LOANS WITH THIS CRIMINAL BANK.THREE RESIDENT ONE BUSINESS MORTGAGE ON MY OFFICE .THEY NEVER ADD PRICIPLE TO THE ACCOUNTS JUST INTEREST HAVE SPEND DAYS ON THE PHONE.NOW I HIRED A BANKER FROM ANOTHER BANK HE WENT THRU THE COMPLETE LOANS FROM START TO PRESENT THEY OWE ME OVER 10,000 IN PRINCIPLE ON THESE LOANS THEY ARE CROOKS AND THEY HAVE YOU BY THE YOU KNOW WHAT.NEVER USE THEM OR WACHOVIA ..........RICHARD EDWARDS BELLEAIR BEACH FLORIDA REPORT THEM TO BBB,THEY WILL NOT LIKE THAT THEN HIRE A LAWYER YOU WILL SEE ACTION THEN.

Anonymous
#223452

It is incredible that they can get away with this activity. I too have a business line of credit and have paid on it for years on the 15th of each month even though the payment was not due until the 18th.

My due date this month changed to the 13th??? I called and the rep said it can change periodically based on your monthly activity...I have not used it at all in 6 mos??

Anonymous
#215119

I had a similar situation that is still rearing it's ugly head.

In each of the following cases cases the website would show "XXX amount due end of the month" (a few weeks in the future) and then a few days later the same website would say "xxx amount due end of the PREVIOUS month + XXX amount late fee"

They in each case changed the "due date" backwards to the month previous even though, in no instance have I EVER paid this loan late and in fact paid ahead, and early in several instances, and now for many months paid late fees.

I had a car loan with Wells Fargo, I paid ahead one august by enough to cover the next months (September) payment also. I then received a statement saying the next payment was due in October. Well in MID October they began calling my claiming I was behind since I had not made a payment since August (and therefore missed the September payment) online their website showed I now owed $325 (300 for my payment about and a $25 LATE FEE (for the payment that was due in several weeks)) after several complaints they told me they could do nothing about it, I swallowed my pride, accepted it since it was only $25 I paid October's payment (now several weeks ahead) and the "late fee" for not paying in September.

As you might guess and I should have also, they then called me in November and said I hadn't made a payment for the amount due in October and now owed a late fee. I paid the amount (ahead again + the late fee for paying ahead). however this time I also came back at the end of November to make November's payment again, I made a $25 payment on the website in order to make it think I paid one. It contributed that payment to December's payment. Midway through December, I received a phone call stating that I "didn't pay the full amount in November"

I did not pay the end of December's payment when they called, they called every day, multiple times a day and in each instance I declared I would not pay until exactly the due date in order to avoid this issue again, and in the future would only be paying the exact amount due to the penny. I logged into the website to make a payment ON the due date in the end of December, and was informed since it was now delinquent again I would have to pay the full amount due, 2 late fees, and I also requested January's payment.

It is now almost a year later, and I now only pay the exact amount due exactly one day prior to the due date, and I STILL occasionally receive phone calls telling me I am behind, even though their own website AND paper statements ALWAYS indicate a payment due date in the future.

I will NEVER do business with Wells Fargo again, and would warn anyone thinking of doing so, to take your money and RUN don't walk, RUN to any other bank.

Anonymous
#188047

Yes they screwed me to. I overpaid on a car payment so they credited it to my next payment which evidently was marked as paid and they never sent the next bill.

I finally got my bill with both last month and this month due plus a late charge.

I might have thought this was totally my error but one thing or another has happened with every single bill since January. I hate Wells Fargo.

Anonymous
#106447

I had the same thing happen to me with a business line of credit.

Auto payment of $1000.00 on the 4th, 5th or 6th for the past 18 months. (depending on the day of the week, ie skipping a weekend) But guess what my Janaury 2010 statement there was a late charge. and I'm thinking how can that be. So I pull my December 2009 statement and sure enough, the due data was Janaury 4, 2010 and my payment hit January 5, like clock work.

Now the odd part is my Janaury statements due date is February 8, 2010. Hmm the due date moved 4 days, sounds fishy to me.

I like the idea of the class action!