Wells Fargo - Attempt to pay off Mortgage Debacle
Our home burned down a few weeks ago for a total loss and our insurance company was wonderful and got our check to us in a timely manner. We attempted to pay off our mortgage in person at a Wells Fargo bank location that deals with mortgages.
We were told they could not handle such a transaction and we needed to send the check to corporate, where they would pay off the mortgage and get the overage amount back to us "sometime." No one could explain or even attempt to explain why the bank could not handle the check nor why a timeline for them getting the overage amount back to us could not be given. So, while we wait for the check to be 'cashed', we are still having to pay on a house that does not exist and they reap interest on money that does not belong to them.
The representatives have been indifferent, somewhat incompetent , and lacking in any form of customer service. Thus making an already devastating situation more frustrating and difficult.
Reason of review: Poor customer service.
Wells Fargo Cons: Customer service and attempting to pay off mortgage.
Location: 4150 Mockingbird Ln, Dallas, TX 75205, USA
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