Danielle F Kgl

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Verified Reviewer

Unhelpful with fraud

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My bank account has been negative 4000 since October 25th. A teller at one of their branches cashed a fraudulent check written out to me against my account???

I filed a claim at the branch on October 27th (had to do it at the branch because their customer service does not comprehend what you're saying to them). I was told 10 days for the investigation. I have no received any communication from them unless it's me calling them, until this morning when they called asking for their money. When they were told that their was an open claim, they said they don't see a claim.

I then spoke to someone else who said she sees it but it's been closed as resolved. She transferred me to someone else to give the resolution information which she could not find so then transferred me to ANOTHER person who said my claim was still open and has been since October 31st. I corrected him and said the 27th and he said no, the 31st. So they closed my open claim, opened a new one and want me to wait another 10 days for a resolution.

I also told him I had information to give to the investigator and he said "if he has an questions or requires additional information he will call you".

What?? If you ever need to call wells fargo customer service expect it to be atleast 45 minutes with multiple transfers because it seems that nobody there is on the same page

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Loss:
$500
Pros:
  • Branch workers are nice
Cons:
  • Dont keep your money safe
  • Customer service is awful

Preferred solution: Apology

User's recommendation: Don't bank with wells fargo

Tammy B Rww

They hung up on me

i need to talk to them about buying my moms house my childhood home i am so desperate to get this house back
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Cons:
  • Bo customer service

Preferred solution: Price reduction

User's recommendation: go somewhere else

Tamyra H Wqh

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Verified Reviewer
| map-marker Victorville, California

Victim of fraud in 2021-****

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I have been a member since 1999 til 2021 and this is how they treat people who fall on hard times. Covid happen and my account got high jack, they deposit 10,000+ into my account, I Caught it about 3 days after it happen.

So they closed that account and transferred everything to the new account number. Ok kool they stopped the funds, but it didn't matter because if they follow me and took everything out of all of my account and left me with nothing, I have two kids and if it wasn't for my kid's food stamp we would have not anything to eat and my job laid me off so i had no income and my last four check got put in a close d account that they shouldn't hasver never been able to go it the account they just close

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Loss:
$4200
Cons:
  • Disregard to the americans with disabilities act
  • Hard to understand the operator
  • Fraud investigation department is useless

Preferred solution: Full refund

User's recommendation: stay away from this bamk

1 comment
Guest

i would file a complaint with the state attorney general office, and also with the fdic not sure your discrimination claim is valid

Anonymous
map-marker Barreiras, Bahia

It’s awful

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customer service is horrible! the link sent by email to confirm a payment I made on the Amazon website does not work!
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Anonymous
map-marker Reseda, California

Employee benefits

My mother was an employee of Wells Fargo who has passed away. I have on three occasions sent in affidavits to retrieve her insurance benefits which are notarized and have not received a response in a reasonable amount of time.

I have tried to contact the benefits office by phone however your phone system is too complicated to navigate and I cannot get through to that department. Can somebody please contact me from your bank to discuss this matter. My name is John Nolen. My mothers name is Frances C Nolen.

My phone number is 6174 06****. I live at 2 Hancock St., Apt.

616, Quincy, MA 02171. I would appreciate a call from somebody to assist me with this ongoing issue.

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Anonymous
map-marker Rio Vista, California

Online banking

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After holding to take care of my Banking I was Disconnected Twice unable to complete my serious Issues
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User's recommendation: understand the *** connection!

Anonymous
map-marker Miami, Florida

Mortage

0. Stars they have to be the biggest crooks in the business. They just kept adding fees When you ask they just give you the run around and wont explain the fees. They are just thieves. Do yourself a favor and dont even go close to a Wells Fargo bank. They lie to you everyone tells you some thing different
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User's recommendation: STAY AWAY

Anonymous
map-marker Sarai Alamgir, Punjab

Otp on my email

I want to get OTP on my email (bilalahmadkhan678@***.com) instead of phone (+197********). I will be very thankful to you for this act of kindness.
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Hong N Gwg
map-marker Houston, Texas

Business checking account got hacked

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Original review Dec 11, 2022
Im a customer wells Fargo in Houston and have business checking account with them for three years but they can let someone transfer out my money from my business checking account without letting me know on this year December 1 2022 now my bank almost cost $0 , its so scary, I feel this bank not safe at all , they dont have protection but they need to have protection.
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Loss:
$24

Preferred solution: Full refund

User's recommendation: They need to have protection

Jared P Pek

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Verified Reviewer

Terrible Bank

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Please enjoy this bank if you like your money being held. Also customer service is full of dot heads sand monkeys too which makes it even worse
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Preferred solution: Apology

User's recommendation: Dont bank here

Anonymous
map-marker Saint Petersburg, Florida

Password problem

Lady was scripted and not helpful she just was not listening. Regular Wells Fargo phone support is wonderful. Hope this is not a permanent issue
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Darrin Fkz

WellsFargo is the best.

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Scam text saying that my credit card was locked. I didnt believe it so I thought I should let Wells Fargo know about this text.
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Pros:
  • Great offers
Moris Vow

Refund

Hi Wells Fargo Support Team - I noticed several fees on my Wells Fargo account that I would like to ask for a refund on. I have been a loyal customer of Wells Fargo and hope to continue, but these fees are becoming really frustrating... Especially when there are now so many fee-free banks and its been such a tough year! Can I get a refund on the $31.00 from my transactions below? STOP PAYMENT FEE - 12/14/2022 - $31 Thanks a ton, Sarah
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Loss:
$31

Preferred solution: Full refund

TERENCE B

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Verified Reviewer
| map-marker El Paso, Texas

Racial profiling

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Wells Fargo is by far the worst banking institute on the planet from customer service on the 1-800 number they are very combative rude and they interrupt you I've been racially profiled at my local bank several times and I've been thinking with this company when they were wachovia and now Wells Fargo. The banking tellers just want to do their job go through the motions and then go home and the customer care people or even worse do not bank with us establishment because it's a headache waiting to happen. They don't care about great customer service anymore they are the worst.
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1 comment
Kevin Richards 1111

Kid, you are not being "profiled" if the same rules apply to everyone.

Anonymous
map-marker Sebring, Florida

Refund

What is the status of my refund I have been waiting to hear something back I hope to hear back from yall to find out what is going on
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